Stephanie Sena
Elko,NV
Summary
Driven professional with a proven track record in new hire training and creative problem-solving, notably at ALS Minerals. Excelled in planning and coordinating, enhancing customer service standards, and streamlining operations. Skilled in maintaining confidentiality and managing sensitive data, demonstrating both hard and soft skills critical to employer needs. Achieved significant improvements in training efficiency and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Lab Prep Tech/Work Place Trainer
ALS Minerals
Elko NV
05.2022 - Current
- Receiving and processing samples from clients.
- Crushing, pulverizing, composites, specific gravity and metallic screening procedures.
- Labeling W/O's, QC checks, and training of new hires in these fields.
Waitress/Housekeeper
Gold Dust West Casino
02.2019 - 03.2022
Rewards Representative
Redlion
06.2017 - 01.2019
- Providing information of promotions and setting customers up as members.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Admin/Cashier
Elko Motor Company
Elko, NV
04.2016 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Administrative Assistant
Barrick Goldstrike
Elko, NV
02.2009 - 11.2012
- Creating and closing of W/O's.
- Charging time and printing out schedules.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
CNA
Highland Manor
Elko, NV
08.2005 - 12.2008
- Assisting Nurses in the daily duties of clients.
- Providing hygienic and health care to clients.
- Documenting of intake/outtake, vital signs and all other provided care necessary to clients.
Education
Certificate Nurse Assistant - Nursing
GBC
Elko, NVDiploma - Highschool
ICS
Elko, NVSkills
- New Hire Training
- Planning and Coordinating
- Creative Problem-Solving
- Team Player and Multitasker
- Honest and Strong Work Ethic
Timeline
Lab Prep Tech/Work Place Trainer
ALS Minerals
05.2022 - Current
Waitress/Housekeeper
Gold Dust West Casino
02.2019 - 03.2022
Rewards Representative
Redlion
06.2017 - 01.2019
Admin/Cashier
Elko Motor Company
04.2016 - 05.2017
Administrative Assistant
Barrick Goldstrike
02.2009 - 11.2012
CNA
Highland Manor
08.2005 - 12.2008
Certificate Nurse Assistant - Nursing
GBC
Diploma - Highschool
ICS