Stephanie Serrano

• Evaluating credit worthiness by processing loan applications and documentation within specified limits
• Sending out contracts for Lines of Credit, Long term or Short term loans, MCA merchant cash advances, Equipment Financing, Collateral loans, Residential Loans and Debt Consolidations
• Interviewing applicants to determine financial eligibility and feasibility of granting loans
• Cold calling 150-280 calls a day High Volume
• Assess customer needs, explore all options and introduce different types of loans
• Verifies information about applicant history with credit bureaus and other agencies so the lender can approve or deny the loan
• Remains aware of loan application deadlines and informs customers about them.

• Supervised and trained staff in customer service, food handling, and safety protocols.
• Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
• Conducted weekly team meetings to discuss performance issues and provide feedback.
• Optimized profits by controlling food, beverage and labor costs.
• Managed accounts payable, accounts receivable and payroll.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Delegated work to staff, setting priorities and goals.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Greeted customers, answered questions and recommended specials to increase profits.
• Explained menu items, describing ingredients and cooking methods upon request.

• Provide professional bartending services for private events, weddings, corporate gatherings, and
other special occasions.
• Create customized drink menus tailored to the client’s preferences and event theme.
• Coordinate with event planners, caterers, and clients to ensure smooth beverage service.
• Travel to event venues with setup and necessary equipment.
• Handle all aspect of business operations, including scheduling, invoicing, and communication
with clients while always maintaining a high level of presentation and professionalism.

• Followed up on guest requests in a timely manner.
• Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
• Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Provided menu recommendations and answered questions regarding food ingredients and preparation methods.