Stephanie S. Heslip
Howell,MI
Summary
To work full or part time in an environment that promotes professional growth, rewards hard work and provides challenges. Resourceful Service Administrator recognized for high productivity and efficient task completion. Skilled in customer service management, workflow optimization, and administrative support. Excel in communication, problem-solving, and time management, ensuring seamless operations and client satisfaction. Committed to delivering quality service and support in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Service Administrator
Alta Equipment Company
Burton, MI
01.2021 - Current
- Provided administrative support to service team by preparing and maintaining records, documents, and reports.
- Answered incoming calls from customers regarding technical inquiries and services.
- Processed customer orders accurately and promptly.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Developed efficient filing systems to store customer information securely.
- Prepared detailed reports on service activities for management review.
- Responsible for all time entries and payroll for the shop and field technicians.
- Cultivated long-term relationships with customers, encouraging more lucrative business opportunities.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Brainstormed with other customer service personnel to determine ways to reduce service issues and eliminate keying errors.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Follow up with other inter-company departments on open issues.
- Perform other various duties as assigned.
Call Center Representative
Business Development Center – LaFontaine Automotive Grp
Fenton, MI
05.2020 - 12.2020
- Responsible for receiving and responding to web based electronic inquiries (leads), working with our existing customer data base, incoming sales phone calls that result from prospects and customers visiting the dealership website, associated web sites and other lead sources
- Execute customer communications via email, telephone, and text and at times face-to-face, in line with standards and processes
- Set dealership appointments, achieve lead-to-Dealership conversion and sell products based on department standards
- Enter all prospect communications, notes, records, and customer appointment data into the CRM
- Maintain tracking boards showing Internet sales updated each day of the month
- Prepare reports showing appointments scheduled, customer appointments kept, and customer sales based on leads received
Assistant Manager
Ooh Lala Bistro - Lafontaine Cadillac
Highland, MI
02.2018 - 03.2020
- Ordering of food and other restaurant supplies from various vendors
- Maintaining and balancing the daily revenue and individual cash drawers
- Basic food preparation and fulfilling customer requests
Education
Some College (No Degree) - German, Political Science, Russian
Grand Valley State University
Allendale, MISkills
- Microsoft Word
- Publisher
- Excel
- Quick Books
- Windows operation
- Interpersonal skills
- Adaptability
- Account management
- Interdepartmental communication
- Customer service excellence
- Inbound call answering
- Meeting deadlines
- Customer needs assessment
- Troubleshooting
- Organization and recordkeeping
- Issue resolution
References
- James Powers, Alta Equipment Burton, Service Manager, 810.701.4128
- Kim Seets, LaFontaine Automotive Business Development Center, 833.998.0418
- Adin Madden, LOC Federal Credit Union, 800.837.4562
Volunteer Experience
Pinckney Players Theatrical Group, Pinckney, MI, 08/02, Present, I enjoy anything to do with the theatre. In the past several years I have directed, produced and acted in a variety of musical and theatrical performances.
Affiliations
- President, Director and Producer for local Community Theatre
- Involved in event planning for theatre groups in Livingston and Washtenaw counties
Languages
German
Professional
Russian
Elementary
References
References available upon request.
Timeline
Service Administrator
Alta Equipment Company
01.2021 - Current
Call Center Representative
Business Development Center – LaFontaine Automotive Grp
05.2020 - 12.2020
Assistant Manager
Ooh Lala Bistro - Lafontaine Cadillac
02.2018 - 03.2020
Some College (No Degree) - German, Political Science, Russian
Grand Valley State University
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