Stephanie Silmon
Fort Worth,TX
Summary
Exceptionally focused and dedicated Medical Scheduler with an excellent customer service record and work ethic. Adept at managing multiple medical scheduling projects with accuracy and professionalism. Especially skilled at cultivating excellent interpersonal relationships with medical staff patients and family members.
Overview
14
14
years of professional experience
Work History
Clinical Scheduler Coordinator- Hybrid
Texas Digestive Disease Consultants
Fort Worth, TX
12.2021 - Current
- Assist with high call volume
- Maintain physicians schedules scheduling office visits and procedures
- Take triage messages for medical staff
- View patient visit notes, identifying problems & diagnosis listed and physicians orders
- Assist in patient registration and financial transactions
- May schedule radiology/lab
- May include recall scheduling
- Assist in collecting patient and insurance payments and reconcile charges on a daily basis
- File records in appropriate sections of patient charts in EMR
- Prepare patient charts in advance and scan documents into charts in EMR
Medical Referral Specialist/ Scheduling Coordinator
Medico MD/ Access Dental
Irving, TX
08.2020 - 12.2021
- Responsibilities include but not limited to; Verify eligibility of patient’s insurance and confirm carrier policy, Providing excellent communication skills, both written and verbal, Working with E Clinical Works and Dentrix, Processing Referrals, Strong working knowledge of Microsoft Office, including Word, Excel and Outlook
Order Management Coordinator/Procedure Scheduler
Texas Digestive Disease
Dallas, TX
02.2018 - 03.2020
- Handle multiple physicians’ orders that the physician has placed into patients’ chart per protocol, Schedule Patients Procedures, Handle inbound and outbound faxing, Handle inbound/outbound call from patients, radiology facilities etc, Request and obtain medical records, Schedule patient’s radiology appointments when ordered, Process medical records requests as needed
Medical Assistant/ LOP Coordinator
Celebrity HealthCare
Fort Worth, TX
03.2017 - 01.2018
- Responsibilities included Verify attorney information, Data Entry, Request letter of protection (LOP) for new/current patients, Scan documents into EMR system, Check patients in/out, Check patient’s vital signs triage patient’s, assist providers when requested
Medical Claims
Esha Inc.
Fort Worth, TX
02.2016 - 03.2017
- Handle multiple physicians’ orders that the physician has placed into patients’ chart per protocol, Schedule Patients Procedures, Handle inbound and outbound faxing, Handle inbound/outbound call from patients, radiology facilities etc, Request and obtain medical records, Schedule patient’s radiology appointments when ordered, Process medical records requests as needed
Quality Control
Genco
Fort Worth, TX
08.2014 - 03.2016
- Responsibilities included but not limited to; Testing devices to ensure that they were repaired properly and input the data into the system, Utilize tools and equipment such as skate wheel rollers, dock carts, hand-held scanners, chutes and unloading devices, Software skills, including use of Microsoft Office software and web-based applications, mentor, coach and act as a knowledge resource to other employees
Customer Service
Walmart
Hurst, TX
03.2011 - 04.2014
- Responsibilities included assisting customers with their check out, handling large amount of money, inventory, zoning/keeping shelves stocked and organized, assisting customers with location of items, assisting the elderly customers with shopping, providing excellent customer service
Medical Assistant – Externship
Bangale Clinic
River Oaks, TX
12.2010 - 02.2011
- Responsibilities included taking the patient’s vitals, calling in prescriptions when needed
- Assist the doctor when tasks, scheduling appointments
- Assist with some medical billing and coding
Education
Diploma in Medical Billing & Coding -
Kaplan College
Fort Worth, TX02.2011
High School Diploma -
Eastern Hills High School
Fort Worth, TX05.2004
Skills
- Attention to detail
- Team collaboration
- Patient scheduling
- HIPAA compliance
- Appointment management
- Patient confidentiality
- Organized
- Outgoing
- Proactive
- Leader
- Self-Motivated
- Quick learning
- Insurance verification
- ICD-10
- Medical records
- 10 key typing
- Payment scheduling and collection
- Referral processing
- Medical terminology
Timeline
Clinical Scheduler Coordinator- Hybrid
Texas Digestive Disease Consultants
12.2021 - Current
Medical Referral Specialist/ Scheduling Coordinator
Medico MD/ Access Dental
08.2020 - 12.2021
Order Management Coordinator/Procedure Scheduler
Texas Digestive Disease
02.2018 - 03.2020
Medical Assistant/ LOP Coordinator
Celebrity HealthCare
03.2017 - 01.2018
Medical Claims
Esha Inc.
02.2016 - 03.2017
Quality Control
Genco
08.2014 - 03.2016
Customer Service
Walmart
03.2011 - 04.2014
Medical Assistant – Externship
Bangale Clinic
12.2010 - 02.2011
Diploma in Medical Billing & Coding -
Kaplan College
High School Diploma -
Eastern Hills High School