Stephanie Silva
Cranston,RI
Summary
A seasoned professional with a proven track record in client relations and exceptional customer service, notably at The Capital Grille. Skilled in upselling strategies and building rapport, I excel in fast-paced environments, demonstrating a strong work ethic and memory retention. My approach has significantly enhanced customer satisfaction and repeat business.
Overview
8
8
years of professional experience
Work History
Server
The Capital Grille
Providence, RI
01.2024 - Current
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
Licensed Aesthetician
Lash Therapy
New Bedford, MA
01.2024 - 10.2024
- Kept track of customer services and preferences for future reference.
- Developed strong rapport with clients to gain repeat business and improve overall sales.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Built strong relationships with customers by providing exceptional customer service.
- Networked with local contacts to optimize business opportunities for eyelash business.
Server
Portas Da Cidade Restaurant And Lounge
Westport, MA
08.2017 - 03.2020
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Identified needs of customers promptly and efficiently.
Education
Licensed Aesthetician - Aesthetics
Spa Tech Institute
Plymouth, MA05-2023
High School Diploma -
Cranston High School West
Cranston, RI06-2005
Some College (No Degree) - Spanish, Italian
Rhode Island College
Providence, RISkills
- Client relations
- Upselling strategies
- Networking
- Strategy development
- Building rapport
- Exceptional customer service
- Strong work ethic
- Foreign language proficiency
- Memory retention
- Positive and professional
- Suggestive selling
- Team collaboration
- Calm demeanor
- Time management
- Public speaking
Languages
Spanish
Limited
Portuguese
Professional
References
References available upon request.
Timeline
Server
The Capital Grille
01.2024 - Current
Licensed Aesthetician
Lash Therapy
01.2024 - 10.2024
Server
Portas Da Cidade Restaurant And Lounge
08.2017 - 03.2020
Licensed Aesthetician - Aesthetics
Spa Tech Institute
High School Diploma -
Cranston High School West
Some College (No Degree) - Spanish, Italian
Rhode Island College
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