Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Stephanie Simms

Stephanie Simms

Oakland,CA

Summary

Dynamic customer service professional with a proven track record at Dollar Tree Stores, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in high-pressure environments, consistently achieving productivity goals while maintaining a safe and organized workspace. Committed to delivering exceptional customer satisfaction.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Dollar Tree Stores
12.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Production Worker

Oakland Unified School District
12.1992 - Current
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.

Education

High School Diploma -

Berkeley High
1980 Allston Way
06-1978

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer satisfaction measurement

Accomplishments

  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.

Certification

  • [Area of certification] Training - [Timeframe]

Languages

English
Full Professional

Timeline

Customer Service Representative

Dollar Tree Stores
12.2020 - Current

Production Worker

Oakland Unified School District
12.1992 - Current

High School Diploma -

Berkeley High

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