Stephanie Singh-Smith
Pioneer,CA
Summary
Dynamic property manager with expertise in tenant relations and regulatory compliance. Skilled in conflict resolution, streamlining processes, and maintaining high satisfaction levels.
Overview
18
18
years of professional experience
Work History
Private Property Manager
Private Party (E. Shattauer)
Pioneer, California
03.2024 - Current
- Managed tenant relations, effectively resolving issues to enhance tenant satisfaction.
- Coordinated maintenance schedules, facilitating timely repairs across properties.
- Inspected properties consistently for regulatory compliance and condition maintenance.
- Prepared lease agreements with meticulous attention to documentation accuracy.
- Partnered with vendors to enhance service quality for property management tasks.
- Addressed resident complaints quickly, streamlining maintenance request processes.
- Issued non-payment notices according to legal requirements and lease agreements.
- Cultivated relationships between owners and tenants, minimizing operational friction.
Apartment Manager
Polk Street Properties, LLc.
Hollywood, California
02.2008 - 03.2024
- Managed daily operations of residential properties for Polk Street Properties.
- Coordinated tenant communications and addressed maintenance requests promptly.
- Oversaw lease agreements and ensured compliance with housing regulations. Oversaw Section 8 tenants/requirements for selected (two) tenants.
- Conducted property inspections to maintain standards and identify repairs.
- Implemented marketing strategies to attract potential tenants effectively.
- Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Performed regular walkthroughs of each unit to identify potential issues or hazards that require attention.
- Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
- Followed strict budget for maintenance and upkeep costs and tracked apartments with multiple repair requests to identify problem tenants.
- Enforced rules regarding noise levels, parking regulations, pet policies.
- Developed and enforced policy to ensure tenant satisfaction.
- Advised residents on local services available in their area such as transportation routes or nearby stores.
- Collected rent payments from residents in accordance with lease agreements.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Skills
- Lease administration
- Tenant relations
- Property inspection
- Maintenance coordination
- Vendor management
- Customer relationship management
Languages
French
Limited
Spanish
Elementary
English
Full Professional
Websites
References
References available upon request.
Timeline
Private Property Manager
Private Party (E. Shattauer)
03.2024 - Current
Apartment Manager
Polk Street Properties, LLc.
02.2008 - 03.2024