Stephanie Singleton
North Las Vegas,NV
Summary
Security professional with robust background in managing and executing comprehensive security operations. Proven ability to lead teams in maintaining secure environments and responding to emergencies. Focused on collaboration and achieving results, with strong skills in risk assessment and incident management.
Overview
13
13
years of professional experience
Work History
Lead Security Officer
MGM Resorts
08.2021 - Current
- Supervised daily security operations, ensuring safety protocols were consistently followed.
- Conducted regular patrols and surveillance to monitor premises and prevent incidents.
- Trained and mentored junior security staff on emergency response procedures and company policies.
- Collaborated with local law enforcement to enhance security measures and incident response strategies.
- Collaborated with management to develop effective security strategies, aligning with corporate objectives and industry best practices.
Slot Floor Person
SAHARA Las Vegas
08.2014 - 08.2021
- Monitored gaming machines to ensure proper functionality and compliance with regulations.
- Assisted patrons with inquiries and resolved issues to enhance customer satisfaction.
- Trained new staff on operational procedures and customer service best practices.
- Participated in regular training sessions to stay updated on new games, technology advancements, and industry best practices.
- Ensured accurate payouts for players by properly handling jackpots, hand pays, and fills.
- Connected with guests on personal level to build loyalty.
Poker Dealer
Bellagio Hotel and Casino
04.2014 - 01.2018
- Dealt poker hands efficiently, ensuring adherence to game rules and procedures.
- Monitored gameplay for fairness, addressing discrepancies promptly to enhance player trust.
- Collaborated with management to develop strategies for improving player engagement and satisfaction.
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Demonstrated adaptability by smoothly transitioning between multiple poker variants during mixed-game events or tournaments.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
Poker Room Cashier
Wynn Las Vegas
01.2012 - 01.2014
- Assisted customers with inquiries, providing exceptional service and fostering positive shopping experiences.
- Resolved customer complaints swiftly, enhancing satisfaction and loyalty through effective communication skills.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Skills
- CCTV monitoring
- Fire safety
- Physical security
- Surveillance techniques
- Event security
- First aid certified
- Incident reporting
- De-escalation techniques
Languages
Spanish
Limited Working
Timeline
Lead Security Officer
MGM Resorts
08.2021 - Current
Slot Floor Person
SAHARA Las Vegas
08.2014 - 08.2021
Poker Dealer
Bellagio Hotel and Casino
04.2014 - 01.2018
Poker Room Cashier
Wynn Las Vegas
01.2012 - 01.2014
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