Summary
Overview
Work History
Education
Skills
Timeline
Experienced, Detail Oriented, Professional
Generic

Stephanie Smallwood

Mountain City,TN

Summary

Meticulous professional with extensive experience in processing mortgage loans, implementing conventional and government loan program, validating lender and third-party fees. Skilled at communicating closing statuses, preparing wires & fund loans, and pre-auditing received files. Adept at approving final closing disclosure and providing excellent customer service.

Overview

10
10
years of professional experience

Work History

Support Services Representative

Century Automotive Service
05.2024 - 06.2025
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Trained new representatives on support protocols and software systems.
  • Implemented process improvements that streamlined service delivery workflows.
  • Processed payments for new business and cancel requests

Area Manager

TWB Tax Associates, LLC DBA Jackson Hewitt Tax Service
07.2022 - 04.2024
  • Participate in the management activities (staffing, productivity, tax prep work and marketing) for 4 offices within an assigned district.
  • Drive the operation at each location to maximize the efficiency of Tax Preparer work and increase revenue and office profitability.
  • Access to and regularly work with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business.
  • Lead recruiting efforts and manages the interviewing process of seasonal employees for assigned area. Manages leads from JHNet and other sources.
  • Review and approves work schedules and timecard approvals, monitor time tracker during all shifts for 9 employees
  • Ensure all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Monitor unified return, discount and productivity reports for assigned store group to ensure maximum productivity and profitability

Loan Closer

Freedom Mortgage Corp./Roundpoint Mortgage Loan Servicing, Inc.
07.2019 - 02.2022
  • Pre-audit received files to determine if the loan is ready to close
  • Pre audit title commitment for appropriate effective date, correct loan amount, proposed vesting, any outstanding liens or judgements and accurate legal description
  • Review and approve the Closing Disclosure by insuring it meets the Underwriting guidelines
  • Provide effective and judicious communication with all interested parties
  • Complete pre-funding audit on each signed loan package prior to disbursement for perfected signatures on all critical documents in loan package

Associate/Mortgage Loan Processor and Closer

Deutsche Bank
05.2017 - 05.2019
  • Ordered title commitment, appraisal and homeowner’s insurance policies to check for federal regulation compliance
  • Prepared and distributed disclosures to borrowers in accordance with TRID guidelines
  • Assisted post-closing department in auditing and correcting older closed mortgage loans
  • Wrote and updated KOPs for processing and closing functions
  • Reviewed all pre and post-closing loan documents for completeness and accuracy based on loan and product type

Sr. Loan Funder

Carrington Mortgage Services
10.2015 - 03.2017
  • Reviewed all pre and post-closing loan documents for completeness and accuracy based on loan and product type
  • Utilized TRID regulations pertaining to ALTA Settlement Statements and Closing Disclosures
  • Transferred loan proceeds to settlement agent and authorized funding
  • Followed up with Buyer, Seller, Realtor,and/or Banker on any post-closing issues that may have arose
  • Awarded Top Loan Funder for the month award

Education

General Studies -

Seminole Community College
Sanford, FL

Skills

  • Professional Communication
  • Document Quality Analyst
  • Customer Service
  • Data Entry
  • Flexibility
  • Time management
  • Teamwork
  • Adaptability
  • Integrity
  • Commitment to excellence
  • Career-focused
  • Avid learner
  • Results-driven
  • Collaborative learner

Timeline

Support Services Representative

Century Automotive Service
05.2024 - 06.2025

Area Manager

TWB Tax Associates, LLC DBA Jackson Hewitt Tax Service
07.2022 - 04.2024

Loan Closer

Freedom Mortgage Corp./Roundpoint Mortgage Loan Servicing, Inc.
07.2019 - 02.2022

Associate/Mortgage Loan Processor and Closer

Deutsche Bank
05.2017 - 05.2019

Sr. Loan Funder

Carrington Mortgage Services
10.2015 - 03.2017

General Studies -

Seminole Community College

Experienced, Detail Oriented, Professional

  • Personal Tax Preparation professional with management experience and an intermediate knowledge of tax law
  • Loan processing experience and comprehensive knowledge of conventional and government programs
  • Computer savvy in MS Office and proprietary mortgage processing and tax preparation software systems

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Stephanie Smallwood