Stephanie Smith
Student
Carmel,IN
Summary
Passionate employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Shift Lead
Handel's Homemade Ice Cream
Carmel, IN
10.2020 - 08.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
Lead Server
The Stratford Retirement Community
Carmel, IN
09.2019 - 08.2021
- Cultivated warm relationships with residents.
- Displayed enthusiasm and promoted excellent service to residents.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
Education
High School Diploma -
Carmel High School
Carmel, IN 2017.08 - 2021.05
Bachelor of Arts - Political Science
DePauw University
Greencastle, IN 08.2021 - Current
Skills
Multitasking Abilities
undefinedTimeline
Bachelor of Arts - Political Science
DePauw University
08.2021 - Current
Shift Lead
Handel's Homemade Ice Cream
10.2020 - 08.2021
Lead Server
The Stratford Retirement Community
09.2019 - 08.2021
High School Diploma -
Carmel High School
2017.08 - 2021.05
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