- Fashion
- Photography
- Crafting and DIY Projects
- Exploring various forms of art, such as dance, contempory art, and music, to nurture creativity and personal growth
- Cooking
- Wine Tasting
- I like trying new recipes and food trends
- I enjoy cooking for friends and family gatherings
- Baking
- Growing herbs, vegetables, or fruits in home gardens
- Bread Making
Reisha Webb
Pittsburgh
Summary
Dedicated and experienced customer service professional with over 25 years of combined expertise in call center operations, retail, and small business ownership. Seeking a customer service position to leverage my strong communication skills, problem-solving abilities, and extensive background in delivering exceptional customer experiences.
Overview
28
28
years of professional experience
Work History
Shift Lead
Walgreens
Pittsburgh, PA
10.2023 - Current
- Supervise daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Optimized workflow efficiency by implementing process improvements and resource allocation.
- Develop and enhance the leadership abilities of team members.
- Ensure that excellent customer is implemented
- Provide effective leadership to team members by communicating tasks from the store manager, handling day to day cash functions and coaching on warehouse and vendor orders.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Owner/Operator
Reisha’s Kaleidoscope
Pittsburgh, PA
02.2017 - Current
- Successfully launched and managed a small business, focusing on custom designed clothing and accessories, and alterations.
- Cultivated strong customer relationships through outstanding service, understanding client needs, and delivering tailored solutions.
- Effectively managed all aspects of operations, including budgeting, inventory management, marketing, and staffing, leading to consistent profitability.
Rideshare Driver
Uber
Pittsburgh, PA
08.2021 - 10.2023
- Navigated complex routes to ensure timely passenger pickups and drop-offs.
- Maintained vehicle cleanliness and adherence to safety protocols for optimal rider experience.
- Provided excellent customer service, resolving issues and enhancing rider satisfaction.
- Managed ride requests efficiently during peak hours to maximize earnings potential.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Adhered to all safety regulations and traffic laws while driving.
Manager
Lil Tiffies
Las Vegas, NV
01.2010 - 05.2018
- Engaged with customers in a dynamic retail environment, offering personalized assistance, product recommendations, and efficient checkout services.
- Resolved customer concerns, turning dissatisfactions into positive experiences, and maintaining a positive store reputation.
- Collaborated with team members to organize store displays, implement promotions, and contribute to a welcoming shopping atmosphere.
Customer Service Representative
The Review Journal
10.2005 - 05.2007
- Provide customer support with classified ads via phone, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Efficiently managing and maintaining high-quality service standards.
- Met or exceeded performance targets
- Retain customers by assisting them with ad renewals
Customer Service Representative
PNC Bank Call Center
Pittsburgh, Pa
06.1998 - 06.2000
- Handled a high volume of customer inquiries, offering accurate information, troubleshooting technical issues, and escalating complex cases as needed.
- Demonstrated adaptability by quickly learning and adapting to new product offerings and evolving customer preferences.
- Received accolades for maintaining a calm and professional demeanor during challenging interactions, leading to improved customer satisfaction scores.
Education
Associates Degree (AA) - Fashion Design/Retail Management
The Clarissa School of Fashion and Design Studies
Pittsburgh, PA06.1988
Certificate - Retail Management
Bradford School of Business Studies
Pittsburgh, PA06.1989
Skills
- Excellent verbal and written communication skills
- Proficiency in CRM software and call center tools
- Strong problem-solving and conflict resolution abilities
- Empathetic and patient customer interactions
- Team collaboration and leadership experience
- Time management and multitasking capabilities
- Customer service focus
- Conflict resolution
- Workplace safety
- Work delegation
- Staff supervision
- Multitasking Abilities
- Time management
Interests
Timeline
Shift Lead
Walgreens
10.2023 - Current
Rideshare Driver
Uber
08.2021 - 10.2023
Owner/Operator
Reisha’s Kaleidoscope
02.2017 - Current
Manager
Lil Tiffies
01.2010 - 05.2018
Customer Service Representative
The Review Journal
10.2005 - 05.2007
Customer Service Representative
PNC Bank Call Center
06.1998 - 06.2000
Certificate - Retail Management
Bradford School of Business Studies
Associates Degree (AA) - Fashion Design/Retail Management
The Clarissa School of Fashion and Design Studies