Summary
Overview
Work History
Education
Skills
References
Timeline
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Stephanie Smith

Louisville,Kentucky

Summary

Claims strategist with a strong commitment to enhancing claims processing efficiency and accuracy. Possesses excellent communication and interpersonal skills, ready to contribute to a dynamic team environment. Eager to apply innovative strategies to improve customer satisfaction and streamline operations in the insurance industry.

Overview

8
8
years of professional experience

Work History

Claims Strategist

OptumHealth
Louisville, Kentucky
10.2018 - Current
  • Investigate claims from patients and very patient HIPAA confidential information.
  • Take incoming and make outbound calls to patients, attorney offices, and insurance companies.
  • Send correct patient information and bills for insurance companies.
  • Managed and organized files.

Server

Texas Roadhouse
Louisville, KY
05.2017 - 10.2018
  • Greeted customers in a friendly manner to determine needs and make recommendations
  • Ensured quality service to multiple customers at a fast pace.
  • Maintained a communicative environment for the team to ensure business efficiency

Education

High School Diploma -

Fern Creek High School
Louisville, KY
06-2015

Some College (No Degree) -

Jefferson Community And Technical College
Louisville, KY

Skills

  • Customer Service
  • HIPAA compliance
  • Claims analysis
  • Communication & Verbal Skills
  • Team Collaboration Skills
  • Working in a Fast Paced Environment
  • Microsoft word, Excel
  • Problem-Solving
  • Computer Literacy
  • File Management
  • Data verification
  • Conflict resolution

References

Tara Durbin                                     Bradley Wiseman

Supervisor | OptumHealth              Former Supervisor | OptumHealth

502-650-7262                                 502-523-5059

Timeline

Claims Strategist

OptumHealth
10.2018 - Current

Server

Texas Roadhouse
05.2017 - 10.2018

High School Diploma -

Fern Creek High School

Some College (No Degree) -

Jefferson Community And Technical College

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Stephanie Smith