Stephanie Solomon
BUFFALO
Summary
Dynamic collections professional with extensive experience at Key Bank, adept at reducing delinquency rates through strategic outreach and relationship building. Proven expertise in credit and collections, complemented by strong teamwork orientation and proficiency in Microsoft Office. Recognized for enhancing operational efficiency and fostering positive client relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Commercial Collection Specialist
Key Bank
Buffalo, NY
05.2022 - Current
- Led collection efforts to reduce delinquency rates through targeted outreach and follow-up strategies.
- Analyzed customer accounts to identify patterns and implement effective recovery strategies.
- Collaborated with cross-functional teams to streamline collection procedures, improving operational efficiency.
- Assessed individual account situations, tailoring collection approaches accordingly for optimal results.
Delivery Driver
DCD Delivery INC.
Depew, NY
08.2020 - 12.2021
- Ensured timely delivery of packages while adhering to all traffic and safety regulations.
- Operated GPS and routing software to optimize delivery routes and reduce transit times.
- Maintained accurate records of deliveries, pickups, and vehicle maintenance logs.
- Trained new drivers on safety protocols and efficient delivery practices.
- Enhanced customer satisfaction through effective communication and problem resolution during deliveries.
Collections Representative
Transworld Systems Inc.
Buffalo, NY
01.2019 - 09.2019
- Managed high-volume collections, ensuring timely payment recovery and adherence to company policies.
- Led negotiations with clients to resolve outstanding debts, fostering positive relationships and enhancing customer satisfaction.
- Developed and implemented streamlined processes for tracking account status, improving overall efficiency of collections operations.
- Trained and mentored new team members on best practices in collections strategies and compliance regulations.
Collections Representative
RCS Capital Partners
Buffalo, NY
06.2018 - 12.2018
- Analyzed account data to identify trends, informing strategic decisions for targeted collection efforts and resource allocation.
- Collaborated with cross-functional teams to address client concerns, contributing to improved service delivery and retention rates.
- Conducted regular performance reviews of collection strategies, recommending adjustments based on results and market conditions.
- Processed payments and contracts on accounts.
Education
GED -
BETC
Buffalo, NY03-2010
Skills
- Credit and collections
- Teamwork orientation
- Account review
- Relationship building
- Proficiency in Microsoft Word,Excel, & Office
- Skip tracing
- Collections
- Professionalism and ethics
- Automated document scanning
- FDCPA compliance
Certification
- Women's Entrepreneurship, Cornell University - Completed February 2022
Timeline
Lead Commercial Collection Specialist
Key Bank
05.2022 - Current
Delivery Driver
DCD Delivery INC.
08.2020 - 12.2021
Collections Representative
Transworld Systems Inc.
01.2019 - 09.2019
Collections Representative
RCS Capital Partners
06.2018 - 12.2018
GED -
BETC