Stephanie Soto
Fort Worth,TX
Summary
Empathetic Patient Access Representative known for high productivity and efficiency in task completion. Specialize in patient registration, insurance verification, and appointment scheduling. Excel in communication, problem-solving, and time management skills, ensuring smooth operations within healthcare settings. Commit to delivering exceptional patient service by utilizing soft skills effectively in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Solis Mammography
Fort Worth, 76137
06.2024 - 12.2025
- Answered incoming telephone inquiries concerning available appointment times.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Ensured that all documentation was properly completed prior to scheduled appointments.
- Compiled and coded patient information or data in appropriate computer system.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled mammogram appointments for patients and documented patient information in the electronic health record system.
Emergency Dispatcher
ADT Security
Irving, TX
02.2023 - 06.2024
- Responded promptly to all incoming requests for service or assistance from citizens, law enforcement agencies or other organizations.
- Adhered strictly to chain of command protocols when making decisions involving departmental operations.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Responded to emergency calls routed by automatic distribution system.
Collections Representative
Santander Consumer USA
North Richland Hills, TX
03.2020 - 11.2022
- Analyzed customer credit history, payment patterns, and financial statements to determine creditworthiness.
- Contacted customers with delinquent accounts to solicit payment.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured compliance with state and federal laws governing debt collection practices.
- Attended weekly meetings with management in order to discuss strategies for improving collections results.
Education
High School Diploma -
Haltom High School
Haltom City, TX05-2013
Skills
- Patient check-in
- Registration management
- Patient identity verification
- Training coordination
- Patient education
- Medical coding
- Payment processing
- Policy understanding
- Privacy regulations knowledge
- Registration and admissions
- Multitasking and organization
- Insurance verification
- Scheduling diagnostic procedures
- Strong empathy
- HIPAA compliance
Timeline
Patient Access Representative
Solis Mammography
06.2024 - 12.2025
Emergency Dispatcher
ADT Security
02.2023 - 06.2024
Collections Representative
Santander Consumer USA
03.2020 - 11.2022
High School Diploma -
Haltom High School
Similar Profiles
Star OrrickStar Orrick
PSR at Solis MammographyPSR at Solis Mammography
LISA WILLIAMSLISA WILLIAMS
Mammography Technologist at Solis MammographyMammography Technologist at Solis Mammography
Keion KellyKeion Kelly
Patient Access Representative at Solis MammographyPatient Access Representative at Solis Mammography