Stephanie Stafford
Charlotte,NC
Summary
Dynamic professional with a proven track record in business development and risk management, notably at Enterprise Rent-A-Car. Excelled in enhancing safety standards and driving sales growth through strategic marketing and customer service excellence. Skilled in leveraging CRM tools and data-driven insights, blending problem-solving skills with teamwork to exceed performance goals.
Overview
13
13
years of professional experience
Work History
Buisness Development/Sales Associate
First On Site Property Restoration
11.2008 - 03.2013
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
- Assisted in developing marketing materials that showcased our products and services effectively, attracting new clientele.
- Contributed to annual sales targets by consistently meeting or exceeding individual performance goals across various territories.
- Developed business pipeline using cold and warm techniques.
- Developed knowledge of company products and services to make suggestions according to customer needs.
Loss Control Assistant/Risk Management Coordinator
Enterprise Rent-A-Car
10.2002 - 11.2008
- Leveraged data-driven insights from incident analysis, guiding the implementation of targeted loss prevention initiatives.
- Enhanced company safety standards by conducting thorough risk assessments and providing actionable recommendations.
- Analyzed accident reports to identify trends, developing targeted interventions to reduce future incidents.
- Assisted in the development of safety policies and procedures, ensuring compliance with regulatory requirements and industry best practices.
Entry Level Sales
Dean & DeLuca
09.2000 - 10.2002
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Bachelor of Arts - Communications
The University of North Carolina At Wilmington
Wilmington05-2000
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Buisness Development/Sales Associate
First On Site Property Restoration
11.2008 - 03.2013
Loss Control Assistant/Risk Management Coordinator
Enterprise Rent-A-Car
10.2002 - 11.2008
Entry Level Sales
Dean & DeLuca
09.2000 - 10.2002
Bachelor of Arts - Communications
The University of North Carolina At Wilmington
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