Stephanie Statham
Oneonta,AL
Summary
Detail-oriented Administrative and Operations Professional with 10+ years of experience supporting branch, warehouse, and service operations in fast-paced environments. Skilled in invoicing, payroll support, scheduling, reporting, and vendor communication within equipment service and storage management industries, including cold storage support. Highly organized with strong problem-solving abilities and adaptability while managing multiple priorities to support efficient day-to-day operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Branch Operations Coordinator
WillScot
Moody, AL
01.2026 - Current
- Coordinate daily administrative and operational activities in a fast-paced branch environment supporting modular space and cold storage solutions
- Managed customer accounts, processed orders, updated records, and supported operational workflows using SAP and Salesforce
- Coordinated deliveries, pickups, and service logistics for customers, drivers, technicians, and internal departments to optimize service efficiency
- Communicated with customers and teams to address and resolve issues effectively
- Process invoices, purchase orders, billing updates, and operational documentation with strong attention to detail and accuracy
- Generated reports and maintained organized records, improving administrative and operational support for branch management
- Facilitated month-end reporting and administrative tasks, ensuring timely completion of branch reporting and adherence to deadlines
- Utilize Microsoft Excel, Outlook, Word, Teams, and Windows-based systems for reporting, communication, scheduling, and documentation
Project Management Specialist (Remote)
ERTS - A Clean Harbors (Environmental) Company
Jacksonville, FL
08.2025 - 12.2025
- Audit project billing packages in ALERT to ensure labor, materials, and disposal charges match contracts
- Resolve invoice discrepancies directly with project managers, vendors, and clients before billing release
- Maintain billing files and backup documentation for audit compliance
- Support revenue/expense reconciliation and month-end close for active projects
Branch Administrative Management (Temporary)
HEPACO - A Clean Harbors (Environmental) Company
Birmingham, AL
08.2024 - 08.2025
- Managed daily/weekly client billing and reconciled charges against manifests, work orders, and contracts
- Cleared 85% of a $4M billing backlog in six months by resolving invoice issues with clients, vendors, and project teams
- Processed payroll and labor audits for 25+ employees with 100% timeclock accuracy (UKG / Kronos)
- Maintained contract, billing, and EHS compliance files for internal and external audits
- Trained staff on Oracle, WinWeb, and ALERT during system transition
Service Manager - Inspections
Hiller Fire Protection
Birmingham, AL
02.2024 - 08.2024
- Supervised 4-5 inspection technicians and controlled daily schedules and field performance
- Reviewed service tickets, payroll, and pricing before billing, reducing credit/rebills
- Approved payroll hours and enforced accurate labor coding and documentation
Assistant Service Manager/Billing & Collections
MGX Equipment Services
Birmingham, AL
06.2023 - 03.2024
- Oversaw billing, collections, and reconciliations, ensuring timely payments through proactive customer follow-up and adherence to contract terms
- Audited service orders and time entries for accuracy before billing, ensuring compliance with contract terms
- Coordinated crane service schedules and dispatched equipment, enhancing technician deployment and asset utilization
Education
High School Diploma
Locust Fork, ALSkills
- Administrative Operations
- SAP Salesforce Oracle ERP
- Microsoft Excel
- Invoice Processing
- Payroll Support
- Scheduling & Service Coordination
- Customer & Vendor Communication
- Billing Management
Certification
- Oracle Project Management Cloud 2025 Implementation Professional
- Oracle Fusion: Sales Force Automation
- Oracle Fusion Financials: General Ledger Reporting
- Oracle Fusion Financials: Payables & Expenses 2025 Certified Implementation Professional; Receivables & Collections
- HAZWOPER 24-Hour OSHA Certification - Hazardous Waste Operations & Emergency Response (29 CFR 1910.120)
Additional Experience
Customer Service
Walmart — Oneonta, AL | Nov 2020 – Jun 2023
- Delivered customer service and maintained accuracy in a fast-paced retail environment
Service / Housekeeping
Ocean Canyon Properties — Langston, AL | Mar 2018 – Aug 2020
- Oversaw housekeeping tasks and guest service needs while maintaining organization and efficiency
Receptionist & Accounts Payable/Receivable Specialist
P&S Transportation — Birmingham, AL | Jul 2013 – Aug 2015
- Processed and reconciled vendor invoices and deposits, ensuring accurate GL reconciliation
- Assumed Accounts Payable and Receivable duties after promotion from Receptionist role
Timeline
Branch Operations Coordinator
WillScot
01.2026 - Current
Project Management Specialist (Remote)
ERTS - A Clean Harbors (Environmental) Company
08.2025 - 12.2025
Branch Administrative Management (Temporary)
HEPACO - A Clean Harbors (Environmental) Company
08.2024 - 08.2025
Service Manager - Inspections
Hiller Fire Protection
02.2024 - 08.2024
Assistant Service Manager/Billing & Collections
MGX Equipment Services
06.2023 - 03.2024
High School Diploma