Stephanie St Gelais
Phoenix,AZ
Summary
Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior.
Overview
16
16
years of professional experience
Work History
Data Entry Clerk
Randstad
08.2022 - 10.2022
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Created and maintained data entry logs to track data entry activities.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Collated and organized data entry documents into filing systems for easy access.
- Developed and maintained databases to store customer information.
Customer-service-supervisor
Department Of Revenue
02.2021 - 06.2022
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Followed established procedures to enter and process data correctly.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
Owner
Agave Custom Cabinets
05.2006 - 10.2017
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and developed team members to build human capital.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Education
Associate of Science - Sound Engineering
Maricopa Community Colleges - Phoenix College
Phoenix, AZ01.2020
High School Diploma -
Camelback High School
Phoenix, AZ05.2004
Skills
- File Management
- Word Processing
- Proofreading
- Data Accuracy
- Document Processing
- Document Preparation
- Data Processing
- Data Entry
- Time Management Abilities
- Data Management
- 10-Key Certification
- Information Tracking
- Quality Assurance
- Document Management
- Training Delivery
- Schedule Coordination
- Training Management
- Account Updating
- Stress management
Timeline
Data Entry Clerk
Randstad
08.2022 - 10.2022
Customer-service-supervisor
Department Of Revenue
02.2021 - 06.2022
Owner
Agave Custom Cabinets
05.2006 - 10.2017
Associate of Science - Sound Engineering
Maricopa Community Colleges - Phoenix College
High School Diploma -
Camelback High School
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