Stephanie Stone
Mt. Pleasant,SC
Summary
Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Overview
7
7
years of professional experience
1
1
Certification
Work History
REGIONAL MANAGER, PURE PROGRAMS OPERATIONS
PURE Group of Insurance Companies
06.2022 - Current
- Is accountable for meeting departmental production, service quality, and customer satisfaction goals
- Ensure that the department is meeting or exceeding all service level agreements
- Ensures effective and quality customer interactions resulting in complete member and broker satisfaction
- Directly supervises a team of Operations Supervisors that are responsible for day-to-day supervision of the team
- Responsible for performance reviews to assess strengths and development needs providing feedback and growth opportunities
- Identify and execute opportunities for process improvements, workflow enhancements, and overall operational efficiencies
- Collect, review, and analyze all departmental data to isolate areas of improvement and identify various business trends
- Commit to leading by example and influencing a positive work environment with an engaged team.
REGIONAL MANAGER, MEMBER SERVICES
PURE Group of Insurance Companies
06.2020 - 06.2022
- Serving as both a player and coach, leading by example, and motivating my team to make an impact on and delight our membership and broker partners every day
- Enhancing my team’s professional lives by providing constructive feedback and opportunities to grow and learn
- Instilling a growth mindset in my team.
TEAM LEAD, MEMBER SERVICES
05.2019 - 06.2020
- Is accountable for meeting departmental production, service quality, and customer satisfaction goals
- Ensure that the department is meeting or exceeding all service level agreements
- Ensures effective and quality customer interactions resulting in complete member and broker satisfaction
- Directly supervises a team of Member Services Supervisors that are responsible for day-to-day supervision of the team
- Responsible for performance reviews to assess strengths and development needs providing feedback and growth opportunities
- Identify and execute opportunities for process improvements, workflow enhancements, and overall operational efficiencies
- Collect, review, and analyze all departmental data to isolate areas of improvement and identify various business trends.
SENIOR MEMBER SERVICES ASSOCIATE
03.2019 - 05.2019
- Navigate complex inquiries and billing support for our Member and Brokers
- Help to safeguard our member’s happiness and well-being by mitigating future losses and proactively fulfilling recommendations and requirements from PURE360 inspections
- Create a consistent, courteous, and efficient onboarding and risk management experience
- Assist in training PURE's new hires and serve as a valuable resource for current Member Services Associates through answering questions, participating in role play activities, and leading training classes.
MEMBER SERVICES ASSOCIATE
05.2017 - 03.2019
- Ensure member and broker satisfaction through quality customer interactions through various channels including telephone, email, and mail
- Use empathy and creativity as a service expert who can easily navigate complex inquiries, quoting, policy changes, and billing support with not only urgency but accuracy
- Co-chairman of Professional Development Committee.
Education
Bachelor of Arts - Journalism And Mass Communications
University of South Carolina - Columbia
Columbia, SC12.2010
Skills
- Performance Management
- Sales and marketing strategies
- Business development and planning
- Operational management
- Goals and performance
- Staff Training and Development
- Human Resource Management
Education Credentials
- Licensed South Carolina Property, Casualty, Surety and Marine Insurance Producer
- Bachelor of Arts in Mass Communications and Journalism
- University of South Carolina, Columbia, SC
Certification
- Licensed South Carolina Property, Casualty, Surety and Marine Insurance Producer - 2023 - 2025
- Certified Private Risk and Insurance Advisor (CPRIA)
Timeline
REGIONAL MANAGER, PURE PROGRAMS OPERATIONS
PURE Group of Insurance Companies
06.2022 - Current
REGIONAL MANAGER, MEMBER SERVICES
PURE Group of Insurance Companies
06.2020 - 06.2022
TEAM LEAD, MEMBER SERVICES
05.2019 - 06.2020
SENIOR MEMBER SERVICES ASSOCIATE
03.2019 - 05.2019
MEMBER SERVICES ASSOCIATE
05.2017 - 03.2019
Bachelor of Arts - Journalism And Mass Communications
University of South Carolina - Columbia
- Licensed South Carolina Property, Casualty, Surety and Marine Insurance Producer - 2023 - 2025
- Certified Private Risk and Insurance Advisor (CPRIA)
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