Stephanie Struble
Toledo,OH
Summary
Adept at enhancing customer satisfaction and streamlining delivery processes, I leveraged GPS technology and route planning at DoorDash to ensure timely and accurate service. My tenure at Yeiders Pool Water honed my project management skills, balancing meticulous attention to detail with exceptional teamwork. Achieved a notable safe driving record, underscoring my commitment to efficiency and safety.
Dependable with solid background in timely deliveries and route optimization. Proven track record of maintaining prompt deliveries with no errors and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.
Overview
23
23
years of professional experience
Work History
Delivery Driver
DoorDash
04.2017 - 10.2024
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Improved delivery accuracy by diligently checking orders before departure.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
Driver/Delivery
Uber/Uber Eats
02.2013 - 03.2017
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained Excellent Customer Service Skills with all people riding with me
- Worked double and triple shift during Covid pandemic to ensure all employees got to the hospital
Office Manager
Yeiders Pool Water
04.2009 - 09.2013
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Scheduled all pool water deliveries
- Managed all maintenance on trucks and tankers
- Performed project management with pool installers
Project Management/Engineering
Manchester Stamping
08.2001 - 04.2009
- Developed comprehensive project plans, outlining objectives, timelines, and deliverables to keep teams focused on goals.
- Identified potential risks early in planning stages, enabling proactive mitigation strategies to be put into place.
- Monitored ongoing project performance closely, making adjustments as needed to ensure timely completion of milestones.
- Enhanced team collaboration for successful project outcomes with regular meetings and progress updates.
Education
Bachelor of Science -
01-1989
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable an
- Problem-Solving
- Safe Driving Record
- Complex Problem-Solving
- Clean Driving Record
- GPS and route planning
Timeline
Delivery Driver - DoorDash
04.2017 - 10.2024
Driver/Delivery - Uber/Uber Eats
02.2013 - 03.2017
Office Manager - Yeiders Pool Water
04.2009 - 09.2013
Project Management/Engineering - Manchester Stamping
08.2001 - 04.2009
Central Michigan University - Bachelor of Science,
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