Stephanic Sulla

Serving patrons to best of my ability

• Provided exceptional service to patrons, ensuring their satisfaction and enjoyment.
• Ensured completion of all assigned tasks.
• Guided new staff through onboarding processes to maintain service standards.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Conducted regular maintenance checks on the beverage cart, ensuring optimal performance during shifts.
• Handled customer inquiries and complaints professionally, resolving issues promptly to maintain high levels of satisfaction.
• Enhanced customer satisfaction by providing timely and efficient beverage service to golf course patrons.
• Liaised with kitchen staff regarding special requests or dietary restrictions from guests, ensuring a seamless service experience.

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.

• Served food and beverages promptly with focused attention to customer needs.
• Bussed and reset tables to keep dining room and work areas clean.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

• Processed and handled customer complaints, answering questions, and providing alternative solutions.
• Recommended merchandise and services that would meet customer needs.
• Utilized customer service software to accurately enter customer data, process orders and update customer records.