Stephanie Sullivan
San Diego,CA
Summary
Friendly help desk technician with nine years of experience quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket, skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide excellent technical responses.
Overview
10
10
years of professional experience
Work History
Help Desk Technician
LabCorp
06.2017 - Current
- Maintain and control server room, wireless network, and server infrastructure; managed audiovisual equipment, including projectors, laptops and video conferencing equipment.
- Process an average of 30 inbound and outbound technical support calls.
- Assist in technical support process refinement to improve customer service and support.
IT Help Desk Technician
Advantexe Learning Solutions
07.2015 - 05.2017
- Increased overall company performance through IT uptime and by implementing cost reductions.
- Managed user profiles, security access and shared file structures.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
IT Technician
Hannaford INC
11.2013 - 02.2015
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Education
Bachelor of Science - Human Services
University Of Phoenix
San Diego, CASkills
- Troubleshooting
- UNIX/LINUX
- Conflict resolution
- Critical thinking
- Backup and restoration
- Oral and written communication
- Knowledge of systems security
- Support Ticket System Management
- Remote system analysis
Timeline
Help Desk Technician
LabCorp
06.2017 - Current
IT Help Desk Technician
Advantexe Learning Solutions
07.2015 - 05.2017
IT Technician
Hannaford INC
11.2013 - 02.2015
Bachelor of Science - Human Services
University Of Phoenix
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