STEPHANIE SWEENEY

• Process applications for food, cash, medical assistance.

• Provide direct customer service on the phone and/or in person.

• Conduct thorough interviews to determine eligibility for services.

• Provide client referrals to optional and mandatory services through other agencies.

• Assist limited English clients with properly translated forms and services.

• Address questionable cases with the proper research, with the use of crossmatches and check systems.

• Provide the proper follow up on cases that requiere more information or proof.

• Gathered qualified candidates for the entrepreneurship program.

• Created business plans for small entrepreneurs.

• Helped entrepreneurs with getting business licenses.

• Imparted training to entrepreneurs.

• Supported lead generation advertisements.

• Researched, planned and coordinated special projects.

• Provided financial information and resources to entrepreneurs.

• Researched legal requirements for specific businesses and helped entrepreneurs in the different processes to establish the business.

• Showed professionalism and exercised sound judgment and good communication.

• As the lead flight attendant proactively managed and updated a complex calendar.

• Worked flexible hours; night, weekend, and holiday shifts.

• Created plans and communicated deadlines to complete projects on time.

• Provided exceptional customer service.

• Ensured compliance with Federal Aviation Administration (FAA) regulations and passenger compliance with in-flight safety measures.

• Recorded all customer and issue related information in the proper digital database.

• Provided excellent customer service support and outstanding analytical, problem-solving ability.

• Baggage claim/boarding/check in/ cancellation procedures.

• Worked with highly confidential and sensitive information.

• Responsible for a variety of tasks, involving customer contact/support and operational duties in a fast-paced airport environment.

• Thorough knowledge of aviation/airport operations.

• Strong ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Coordinated operational performance including, but not limited to, on-time departures, safety, security, customer service delivery and other key performance indicators.

• Served as an operational liaison between the company and all contracted business partners.

• Ensured adherence to the station Safety Business Plan.

• Provided support, guidance, coaching and motivation based on individual needs.

• Analyzed employee performance, using management tools, available customer service and operational metrics, provided employee recognition and rewards.

• Key communicator of timely and accurate information.

• Strategic in thought processes and decision-making.

• Continued training and development in building leadership capabilities.

• Organized the necessary team members and specialized in facilitating, reporting and analyzing projects.

• Constant monitoring and control of all project variables and project progress, while acknowledging team suggestions.

• Coordinated with team members frequently for updates regarding the work in progress.

• Supervised the team members and ensured that guidelines were met.

• Initiated the project or contract and worked until the project was completed.

• Discussed updates with senior officials and the client.