3rd Shift Manager
Giant Food Stores
10 2022 - Current
Hi, I’m
Stephanie Sweitzer
New providence,Pennsylvania
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Work History
Giant Food StoresFriendly drive Buck,PA
3rd Shift Manager
10 2022 - Current
Job overview
- Conducted regular staff meetings to keep team members informed about company updates, policy changes, and performance expectations.
- Promoted a safe working environment by enforcing company policies, identifying potential hazards, and conducting safety training sessions.
- Enhanced team communication and collaboration through regular meetings, clear expectations, and constructive feedback.
- Evaluated employee performance against established goals, providing actionable feedback for continuous improvement opportunities.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Oversaw loading and unloading of packages in warehouse.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Quarryville Presbyterian retirement community 625 Robert Fulton hwy Quarryville,PA
Housekeeping Room Attendant
01 2021 - 10 2022
Job overview
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Responded to requests from patrons for linens and toiletries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Increased sustainability efforts by implementing water conservation techniques during routine cleaning tasks.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Sorted, laundered and put away various laundry items.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
TargetHorshoe drive Lancaster,PA
Guest service team lead (GSTL)
10 2018 - 12 2020
Job overview
- Maintained consistent positive customer feedback.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Conducted regular trainings to keep staff updated on best practices in guest service delivery.
- Coached and mentored team members, improving overall performance and productivity levels.
- Led a team of guest service agents to maintain high standards of customer service and professionalism.
- Handled escalated customer complaints professionally, resulting in satisfactory resolutions for both parties involved.
- Managed the daily operations of the front desk, maintaining organization and smooth workflows.
- Enhanced guest satisfaction by providing exceptional service and addressing any concerns promptly.
- Organized schedules and delegated tasks effectively among team members to ensure optimal coverage during peak hours.
- Developed strong relationships with guests, resulting in positive feedback and recommendations.
- Assisted in hiring and onboarding new team members, contributing to a well-trained workforce.
- Maintained open lines of communication with upper management regarding updates or pertinent information related to the Guest Service Team''s performance.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Enforced policies and procedures to increase efficiency.
Cleaning BusinessAll over Lancaster and Hershey PA
Subcontractor
05 2016 - 10 2018
Job overview
- Supervised additional subcontractors and craftsmen.
- Streamlined communication between clients and subcontractors, ensuring timely completion of projects.
- Managed on-site property inspections and worked to resolve issues.
- Ensured accurate documentation was maintained throughout each project lifecycle including bids, contracts, change orders, invoices.
- Developed strong relationships with subcontractors, fostering a collaborative work environment for successful project completion.
- Mentored junior team members in best practices for construction management and leadership development skills.
- Enhanced project efficiency by effectively managing subcontractor teams and coordinating schedules.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals.
- Evaluated subcontractor performance regularly, providing constructive feedback for improvement opportunities when necessary.
- Negotiated favorable contract terms with suppliers, resulting in significant cost savings on materials.
- Conducted regular progress meetings with stakeholders to provide updates on project status and address any concerns or potential risks.
- Tracked attendance and submitted work logs every day.
- Delivered high level of service to all customers and effectively resolved issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
PA leadership charter school
Highschool Diploma
06.2008
Skills
- Training and mentoring
- Inventory controls
- Schedule Management
- Team Building
- Risk analysis and management
- Cost reduction and containment
- Management information systems
Timeline
Housekeeping Room Attendant
Quarryville Presbyterian retirement community
01 2021 - 10 2022
Guest service team lead (GSTL)
Target
10 2018 - 12 2020
Subcontractor
Cleaning Business
05 2016 - 10 2018
PA leadership charter school
Highschool Diploma