Stephanie Syriac
Summerfield,FL
Summary
Organized Patient Service Representative with over 2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Services Representative (PSRII)
Quest Diagnostics
04.2024 - Current
- Including all additional tasks that were stated with PSRI
- Work a flexible schedule, closing regularly as well as arriving early as needed
- Make myself available to instruct or help all employees
- Give them accurate, by the book information and correct them on the 'Quest Way' whenever needed
- Keeping up to date as safety officer
- Temperature logs, fire drills, etc.
- Be a team player, do what is needed to help out the site.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Servicing a minimum of 28 patients daily.
Patient Service Representative(PSR I)
Quest Diagnostics
08.2023 - 04.2024
- Collect specimen according to established procedure
- File all orders accurately while confirming all patient and client information
- Comply with all policies, protocols and procedures
- Correctly enter billing/insurance information and collect payment when required.
Phlebotomist (Temp)
Synergy Global Systems Inc(Quest Diagnostics)
05.2023 - 08.2023
- Demonstrate knowledge of Venipuncture process
- Collect quality specimen and properly process
- Follow compliance with test ordering and requisition filing.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Pool Service Technician
America's Swimming Pool Company
11.2022 - 05.2023
- Serviced about 12 pools daily.
- Was in charge of managing time and resources so ensure all pools were completed on time.
Guest Service Associate
RaceTrac Petroleum, Inc.
07.2021 - 11.2022
- Worked with coworkers to complete tasks
- Mostly worked independently to complete specific tasks daily.
- Food sales were at an all time high.
Dietary Aide/Server
Harbor House of Ocala
08.2020 - 06.2021
- Checked meal trays for compliance with diet modifications
- Maintained kitchen equipment and reported malfunctions to facility managers
- Stocked ingredients in proper storage spaces and monitored facility inventories
- Cleaned food stations and bars and washed dishes and silverware after use
- Assisted patients with feeding when necessary
- Prepared meals for patients according to dietary needs and manager guidelines
- Adhered to food safety and infection control regulations by cleaning and sanitizing equipment
- Set up tables and place settings in dining areas for patient meals
- Provided excellent customer service to residents, staff, and families.
Server
Wolfgang Puck
03.2020 - 08.2020
- Trained to be server, also was a food runner
Server/Hostess/Busser/Food Runner
Cane Garden Country Club
01.2019 - 02.2020
- Had experience in many of the positions offered, such as hostess, busses, and server
- Very confident in these positions, as well as helping out where is needed.
Front Desk Agent
Microtel Inn & Suites
02.2018 - 02.2019
- Front desk certification, answering and directing phone calls, working on computers
- Assisting guests, checking in and out, and solving any issues
- Dealing with money.
Package Handler
FedEx
08.2018 - 11.2018
Education
Certification in Phlebotomy -
Northwest Phlebotomy School
Orlando, FL05.2022
Skills
- Venipuncture
- Data entry
- Patient care
- Customer service
- Insurance Verification
- Patient Registration
- Appointment Scheduling
- Patient confidentiality
- HIPAA Compliance
- Phone and Email Etiquette
- Process Improvement
- Punctual and Hardworking
Certification
Certified Phlebotomy Technician, 05/01/22, 05/01/26, 2 years
Timeline
Patient Services Representative (PSRII)
Quest Diagnostics
04.2024 - Current
Patient Service Representative(PSR I)
Quest Diagnostics
08.2023 - 04.2024
Phlebotomist (Temp)
Synergy Global Systems Inc(Quest Diagnostics)
05.2023 - 08.2023
Pool Service Technician
America's Swimming Pool Company
11.2022 - 05.2023
Guest Service Associate
RaceTrac Petroleum, Inc.
07.2021 - 11.2022
Dietary Aide/Server
Harbor House of Ocala
08.2020 - 06.2021
Server
Wolfgang Puck
03.2020 - 08.2020
Server/Hostess/Busser/Food Runner
Cane Garden Country Club
01.2019 - 02.2020
Package Handler
FedEx
08.2018 - 11.2018
Front Desk Agent
Microtel Inn & Suites
02.2018 - 02.2019
Certification in Phlebotomy -
Northwest Phlebotomy School
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