Stephanie Thomas
Fairfax,VA
Summary
Sociable Server offering 5 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
8
8
years of professional experience
Work History
Server
Olive Garden
Hanover, MD
08.2023 - 02.2024
- Delivered an excellent dining experiences by providing a friendly and attentive service that makes guests feel welcomed.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on cash register and point-of-sale system.
Server & Hostess
Stanford Grill
Columbia & Rockville, MD
07.2018 - 09.2020
- Provided excellent customer service to ensure guest satisfaction.
- Presented menu with detailed knowledge of the cuisine and beverage offerings while staying up-to-date on the current daily selections.
- Anticipate guests’ needs throughout the meal, offering refills, additional condiments or assistance as required
- Maintained a polished appearance and attentive demeanor at all times.
Server
Houlihans Bar and Grill
Ellicott City, MD
05.2016 - 07.2018
- Provided exceptional service to high volume of daily customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
Education
Business Management
Howard Community College
Columbia, MD01-2020
Skills
- Fine dining experience
- Strong Communication Skills
- Cash handling proficiency
- Wine Knowledge
- Tableside Etiquette
- Customer Service
- OpenTable Management
- Detail Oriented
- Wine Pairings
- Upselling skills
- POS system operations
- Cleanliness standards
- Table Bussing
- Positive and professional
- High-volume dining
- Organizational Skills
- Table turnover
- Teamwork and Collaboration
References
References available upon request.
Timeline
Server
Olive Garden
08.2023 - 02.2024
Server & Hostess
Stanford Grill
07.2018 - 09.2020
Server
Houlihans Bar and Grill
05.2016 - 07.2018
Business Management
Howard Community College
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