Stephanie Thomas
Cleveland,OH
Summary
Dependable Healthcare Caregiver who provides excellent office management and administrative support. Possesses strong communication and interpersonal skills and detail-oriented with strong work ethic and dedication to achieving goals. . Skilled in data entry and fostering strong relationships with providers, ensuring seamless patient care and support.
Overview
9
9
years of professional experience
Work History
Coordinator
Cleveland Clinic
03.2023 - Current
- Provide exceptional customer service to all patients, addressing inquiries promptly and courteously while maintaining confidentiality.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Process prescription refill requests efficiently, verifying accuracy of information before forwarding to the appropriate physician for approval.
- Provide letters upon request and complete forms when needed
Scheduling Coordinator
Cleveland Clinic
01.2021 - 03.2023
- Scheduled/Coordinated appointments for over 100 Providers in Cardiology.
- Proactively identified scheduling issues and developed quick solutions to promote accuracy.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling.
Billing Specialist
Cleveland Clinic
01.2019 - 01.2021
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Established payment plans, financial assistance,and claims for insurance
- Processed payments over the phone
Surgical Support Technician
Cleveland Clinic
02.2016 - 01.2019
- Transporting patients, and maintaining clean workspaces within the department.
- Streamlined inventory management, regularly monitoring and replenishing essential supplies to maintain operational readiness.
- Enhanced patient care by assisting surgical teams in the setup, maintenance, and breakdown of operating rooms.
- Managed efficient case turnovers by quickly preparing operating rooms for subsequent surgeries.
Education
High School Diploma -
East High School
Cleveland, OHNo Degree -
Lakeland Community College
Willoughby, OHSkills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- MS office
- Schedule coordination
- Document management
- Scheduling and calendar management
- Patient scheduling
Timeline
Coordinator
Cleveland Clinic
03.2023 - Current
Scheduling Coordinator
Cleveland Clinic
01.2021 - 03.2023
Billing Specialist
Cleveland Clinic
01.2019 - 01.2021
Surgical Support Technician
Cleveland Clinic
02.2016 - 01.2019
High School Diploma -
East High School
No Degree -
Lakeland Community College
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