Stephanie Tolbert

• Schedule patient appointments, follow-ups, and diagnostic visits with accurate calendar coordination.
• Greet patients professionally and manage check-in, check-out, and waiting room flow.
• Coordinate paperwork, authorizations, and referral requests to support timely patient care.
• Answer incoming calls, directing clients to individuals addressing specific needs.
• Expedite daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Maintain organized front-desk files, forms, and confidential records in compliance with office procedures.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Verify insurance coverage and collect co-pays while explaining intake requirements to patients.

Used two monitors, one to view claims and the other to process;

Data Entry;

Utilized Microsoft Excel to sort and filter pre-existing data into summarized spreadsheets for department process tracking. Supported multiple internal and external departments to resolve processing setbacks; Monitored multiple workflow bins to prevent delay in processing;

Managed vendor relationships to secure best quality of services and products for organizational needs.

Indexing Processor-sorting electronic documents, labeling files correctly by claim number and document type and routing records to other processors.

Medical Bill Review-processing, reviewing and managing 3rd party claims for auto accidents to ensure treatments are appropriate and cost-effective;

Mailroom Clerk-sort mail into groups then open and sort into batches, barcode and scan into digital system.