Stephanie Toledo

**worked under HealthCare Support as a contractor from 01/06/2026 to 09/18/2026 and transitioned to a permanent employee

• Inventory technician receives and manages the medication from varies deliveries: off the truck, manual PO’s, 340B and hospital orders.

• Handling and making sure all medication is received systemically and accurate, this then goes to the pharmacy floor to stock stations and backstock locations. All controlled substances go to their locked location or pharmacist cage.

• Cycle counts on all medications

• Problem solving for filling technicians. Solving and issues on patient orders and making sure it done correctly and completely so that no orders are delayed.

• Replenishment of medication stock. Restock all the filling stations to ensure adequate quantities are there to fulfill orders.

• Managed daily operations of the health unit including filing, faxing, photocopying.
• Maintained unit supplies and equipment for medical staff and patient care needs.
• Responded to patient call lights quickly and expedited appropriate follow-through.
• Coordinated communication between various departments within the facility regarding patient care needs.
• Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
• Provided administrative support to nursing staff as needed.
• Answered incoming calls and routed them to the appropriate departments or staff members.
• Processed paperwork related to hospital admissions, discharges, and transfers.
• Completed day-to-day duties accurately and efficiently.

• Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
• Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
• Updated patient and insurance data and input changes into company computer system.
• Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
• Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
• Maintained accurate documentation on all pre-authorization requests, denials and appeals.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
• Retained strong medical terminology understanding in effort to better comprehend procedures.
• Completed day-to-day duties accurately and efficiently.
• Understood and followed oral and written directions.

• Operated cash registers to accept payments from customers.
• Established or maintained medications and other patient profiles.
• Transmitted claims to insurance companies for payment and reconciled EOBs.
• Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
• Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
• Monitored inventory levels of commonly used drugs and placed orders when necessary.
• Checked medications for content, accuracy and completeness of drug packaging and labeling.
• Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
• Restocked shelves with new supplies of medications as needed.
• Received written prescription or refill requests, verifying information for completeness and accuracy.
• Mixed pharmaceutical preparations according to written prescriptions.
• Answered telephones to respond to questions or requests.
• Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Entered prescription information into computer databases.
• Verified prescriptions and drug labels, documents and packages.
• Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.