Stephanie Tootle
Clinton
Summary
Dynamic mental health care worker with a strong background in healthcare and customer service, dedicated to enhancing patient care through extensive experience in crisis intervention, therapeutic behavioral support and problem-solving. Proven leadership and interpersonal communication skills foster effective team collaboration while ensuring strict adherence to regulatory compliance. Committed to driving strategic improvements that elevate service quality and outcomes. Eager to contribute expertise to a forward-thinking team environment that values innovation and excellence in mental health care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mental Health Professional
Joy Adult Care Center
03.2021 - Current
- Oversee care for 30-40 residents, ensuring health and safety, while promoting emotional and physical well-being.
- Educate and guide residents in managing health conditions effectively.
- Evaluate eligibility for assistance programs, enhancing support.
- Track and report client progress through systematic observations, leading to tailored care plans and measurable improvements in health outcomes.
- Coordinating with hospital departments to resolve client needs, strengthening interdepartmental relationships and enhancing service delivery.
- Maintain accurate health records and compliance documentation, ensuring high standards of care and regulatory adherence.
Bartender/Server - Evening Manager
Courtyard Bar And Grill
01.2021 - 12.2021
- Greeted and assisted over 150 customers daily, boosting sales through menu recommendations.
- Coordinated team schedules, addressing concerns to ensure smooth operations.
- Led staff to enhance service efficiency, resulting in improved customer satisfaction.
- Managed evening operations, resolving issues promptly to maintain service standards.
- Maintained accurate inventory records, enabling timely restocking and minimizing waste, contributing to cost efficiency.
Medical Assistant
Golden Valley Memorial Healthcare
11.2018 - 12.2020
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Protected patient information and maintained HIPAA guidelines.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Administered rapid tests for COVID during pandemic.
- Phlebotomy.
Pharmacy Technician/Inventory Specialist
CVS
01.2013 - 12.2018
- Collaboration with peers, technicians and pharmacists to prioritize and complete orders.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Knowledge of industry observed by transmitting claims to insurance companies for payment and reconciled EOBs.
- Customer service demonstrated by refilling medications, offering insight by answering questions, verifying insurance benefits, locating items or referring to pharmacist for questions out of my scope.
- Received written prescriptions and refill requests from patients and physician offices, evaluating information for completeness and accuracy before filling.
Education
Bachelor Of Science - Nursing
Rasmussen College
Overland Park, KS03-2019
Skills
- Customer Service Expertise
- Leadership
- Communication
- Organizational Skills
- Team Collaboration
- Care Coordination
- Time Management
- Regulatory Compliance
- Conflict Resolution
- Crisis Intervention
Certification
- CPR & First Aid Certified
Timeline
Mental Health Professional
Joy Adult Care Center
03.2021 - Current
Bartender/Server - Evening Manager
Courtyard Bar And Grill
01.2021 - 12.2021
Medical Assistant
Golden Valley Memorial Healthcare
11.2018 - 12.2020
Pharmacy Technician/Inventory Specialist
CVS
01.2013 - 12.2018
Bachelor Of Science - Nursing
Rasmussen College