Summary
Overview
Work History
Education
Skills
Languages
Certificationscourses
Work Preference
Work Availability
Languages
Timeline
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Stephanie Torres

Littleton,CO

Summary

Dynamic and adaptable professional with a proven track record at Cummins, adept in bilingual communication and Microsoft Operating System. Excelled in enhancing customer satisfaction through effective issue resolution and team collaboration. Skilled in data entry and ticket management, demonstrating a strong work ethic and the ability to multitask in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Supervisor

Chuze Fitness
Littleton, Colorado
03.2014 - 04.2018
  • Managed a team of 10 employees in a customer service environment
  • Resolved escalated customer complaints and issues in a timely manner
  • Collaborated with cross-functional teams to improve operational processes

Customer Support/Lightning Specialist

DEKOR Lighting
Denver, Colorado
03.2014 - 04.2018
  • Data entry
  • Data Charts
  • Exelent Customer Service
  • Trainer/ wrote manuals
  • Sales/ Warranties

Subscriptions Support Specialist

Cummins
WFH
06.2022 - 04.2025
  • Managed customer inquiries and concerns through email and phone correspondence
  • Provided technical and product support to customers via live chat and online ticketing system
  • Researched and resolved billing discrepancies and subscription issues, ensuring customer satisfaction
  • Collaborated with cross-functional teams to improve customer support processes and procedures

Cummins Customer Support

Aston Carter Staffing
WFH, Colorado
10.2021 - 06.2022
  • Providing excellent customer service via phone and emails
  • Data entry

Office Assistant

Colorado Allergy & Asthma Centers
PRN, Colorado
12.2019 - 10.2021
  • Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
  • Managed and organized office documents and records
  • Scheduled appointments and meetings for executive staff

Education

Associates Degree -

Red Rocks Community College
Lakewood, Colorado

High School Diploma -

Lakewood High School
Lakewood, Colorado

Skills

  • Bilingual
  • Multitasker
  • Microsoft Operating System
  • Teamwork
  • Adaptable
  • Self-Management
  • Work Ethic
  • Data entry
  • Ticket management
  • Issue escalation

Languages

Spanish, Native

Certificationscourses

Accounting Ledger Certificate, 2016

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

Spanish
Native language
English
Advanced (C1)
C1
French
Beginner
A1

Timeline

Subscriptions Support Specialist

Cummins
06.2022 - 04.2025

Cummins Customer Support

Aston Carter Staffing
10.2021 - 06.2022

Office Assistant

Colorado Allergy & Asthma Centers
12.2019 - 10.2021

Supervisor

Chuze Fitness
03.2014 - 04.2018

Customer Support/Lightning Specialist

DEKOR Lighting
03.2014 - 04.2018

Associates Degree -

Red Rocks Community College

High School Diploma -

Lakewood High School

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Stephanie Torres