Stephanie Turcios
NY
Summary
Over 10+ years of hospitality and service experience. Energetic and reliable. Skilled at working with a diverse group of people. Strong organization, communication, and relationship-building skills. Eager to bring strong guest relations experience and support. Knowledgeable and skilled in de-escalation procedure and techniques. Always a team player ensuring restaurant operations run cohesively.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Server / Service Professional
Red Lobster
Manhattan, NY
09.2017 - 05.2026
Assisted management with operating proper procedures throughout establishment. Assisted guests with needs and concerns. Ensured guests received top tier service and unforgettable dining experiences. Handled all cash and credit card transactions with proper accounting. Expert in sales and hospitality.
Server
Big Daddy’s Diner
Nyc
04.2010 - 01.2014
Catered to guests needs. Placed orders in POS system. Handled cash and electronic payments. Ensured all company policies were implemented. Represented the company in a professional and hospitable manner.
Server/bartender
Applebee's
NYC
02.2008 - 05.2010
Delivered exceptional customer service, ensuring satisfaction and repeat business.
Managed dining area cleanliness and organization, enhancing guest experience.
Collaborated with kitchen staff to streamline order delivery process.
Education
Bachelor's degree - Therapeutic Recreation
CUNY Lehman College
06.2022
Associates Degree - Human Services
Hostos Community College
Bronx, NY06.2021
Diploma of Honors - undefined
Christopher Columbus High School
Bronx, NY01.2005
Skills
- Cleaning
- Leadership
- Communication skills
- Bilingual fluent in Spanish
- De-escalation techniques
- Food Preparation
- Public health
- Customer service
- Food Safety
- Excellent skills in sales and upselling
Certification
Driver's License
Languages
Spanish - Fluent
Additional Information
Authorized to work in the US for any employer
Timeline
Server / Service Professional
Red Lobster
09.2017 - 05.2026
Server
Big Daddy’s Diner
04.2010 - 01.2014
Server/bartender
Applebee's
02.2008 - 05.2010
Diploma of Honors - undefined
Christopher Columbus High School
Associates Degree - Human Services
Hostos Community College
Bachelor's degree - Therapeutic Recreation
CUNY Lehman College