Matthew Conti

Boca Raton

Summary

Proactive hospitality leader with a strong focus on team development and guest satisfaction. Committed to maintaining company standards at the highest level while supporting team morale and fostering a positive work environment. Ensuring every guest experience reflects excellence, consistency, and professionalism. Proven track record of exceeding performance expectations and consistently delivering results aligned with leadership goals.

Overview

years of professional experience

Work History

Server / Service Professional

Eddie V's Prime Seafood

09.2023 - Current

Provided exceptional customer service by anticipating guest needs and responding promptly to inquiries.
Deliver elevated, fine-dining service while maintaining strict adherence to company standards and brand expectations
Collaborated with kitchen staff to optimize order accuracy and efficiency during peak hours.
Trained new team members on menu offerings, service standards, and company policies.
Monitor dining room flow and assist team members to maintain efficiency, timing, and seamless guest experiences
Maintain strong knowledge of menu, wine, and spirits to enhance the guest experience and drive sales

Manager

Just Baked Boca

10.2017 - Current

Managed daily financial operations, including payroll processing, cash handling, and sales reconciliation
Oversaw employee scheduling and labor tracking, ensuring accurate payroll and labor efficiency.
Encouraged high employee morale through leadership, communication, and support which resulted in improved staff retention and performance
Delivered consistent customer satisfaction by resolving issues quickly and maintaining top service standards
Assisted in hiring, onboarding, and training staff, helping to build a reliable and efficient team
Supported a team-oriented culture, leading by example during busy shifts and high-pressure situations

Education

Associate of Science - Accounting And Finance

Valencia College

Orlando, FL

06-2022

Skills

Customer service
Team leadership
Decision-making
Staff training and development
Customer relationship management (CRM)

Budget control
Inventory management
Time management
Strategic planning

Timeline