Olivia Nelson
Vacaville,CA
Summary
Proficient in enhancing customer satisfaction and team efficiency, my time at Olive Garden showcased my ability to resolve issues swiftly, ensuring positive outcomes. Skilled in multitasking and employee training, I excel in customer service and leadership, significantly improving guest experiences and operational workflow.
Overview
6
6
years of professional experience
Work History
Server/Bartender/Service Professional
Olive Garden
09.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/bartender
Ruby Tuesday
08.2018 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Ponce De Leon High School
Ponce De Leon, FL05.2018
Associate of Arts -
Enterprise High School
Enterprise, AL05.2020
Skills
- Positive Attitude
- Team Leadership
- Problem-Solving
- Customer Service
Timeline
Server/Bartender/Service Professional
Olive Garden
09.2023 - Current
Server/bartender
Ruby Tuesday
08.2018 - 05.2021
High School Diploma -
Ponce De Leon High School
Associate of Arts -
Enterprise High School
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