Stephanie Twigg
Easton,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2027
2027
years of professional experience
Work History
Estimator
Hertrich Collision Center
Easton, Maryland
01.2026 - 08.2026
- Prepared collision repair estimates following Hertrich Collision Center procedures and insurer guidelines to ensure accuracy and compliance.
- Inspected damaged vehicles and documented repair needs for accurate estimate writing.
- Reviewed repair plans with technicians, confirming parts and labor requirements to facilitate timely and effective repairs.
- Communicated with customers about estimate details, approvals, and repair updates.
- Submitted supplements and supporting photos to insurance adjusters for claim review.
- Verified estimates against teardown findings and updated repair documentation.
- Supported front office operations with clear communication and professional customer service.
- Developed preliminary project estimates based on limited information available based upon limited information available at the early stages of a project.
Customer Service Representative
Bramble Body Shop, Inc
Easton, MD
02.2024 - 01.2026
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Greeted customers and gathered accident and insurance information.
- Answered calls and routed customer questions for body repair services.
- Explained estimate details and repair status to customers.
- Scheduled repair appointments and coordinated vehicle drop-off details.
- Updated service records and customer contact information in office systems.
- Coordinated with technicians on repair timelines and customer requests.
Field Representative, Retail Merchandiser
RCS Corporation
06.2021 - 12.2024
- Daily, weekly, monthly store visits in my territory from Cambridge – Northeast MD.
- Conducted weekly meetings and submitted daily reports on completed tasks while tracking mileage and expenses.
- Price change updates, promotions, rebate incentives, brochures.
- Adding Installed promotional signage to enhance product visibility, stickers, blade signs etc.
- Organized product displays to ensure neatness and accessibility and straightening product for customers.
- Trained customers and store employees on products, savings opportunities, and new promotions to enhance product knowledge.
- CLEAResult, CLEAResult is a provider of energy efficiency programs and services that help customers reduce energy use.
Aftermarket Part Sales Manager
The Whalen Company
Easton, MD
07.2019 - 05.2021
- Manage customer requests for quotes pertaining to aftermarket parts and/or systems.
- Identified materials and services needed to fulfill customer requests, compiling official quotations in accordance with departmental guidelines.
- Establishes selling price to customers following established departmental or company guidelines or with the assistance of the department manager as required.
- Reviewed and processed customer orders to ensure alignment with projected costs, timelines, and specifications.
- Reviews sales order bill of materials, drawings, or purchase requisitions to determine requirements for parts, materials, or outside services pertaining to a particular assigned project.
- Managed 11-15 employees daily, providing training and conducting annual reviews to enhance team capabilities.
- Coordinated delivery of parts and equipment and negotiated costs for required materials.
- Coordinate material movement with the Material Handling department and ensure the movement of the material, or work in process through the various stages of production.
- Provide departmental supervisory personnel with detailed and specific information concerning the order requirements, such as completion timetable, costs vs. margin, and other critical information.
- Prepare and/or compile all necessary documentation related to the project to allow shipment tracking and billing by accounting.
- Oversee final shipping of product.
- Offer technical support to other departments, which may include training personnel and technical support to customers pertaining to parts inquiries.
- Select cost effective means to fulfill customer requirements.
- Managed operations in aftermarket replacement parts department at Whalen Plant 2.
Customer Service Representative
The Whalen Company
Easton, MD
02.2006 - 07.2019
- Resolved billing issues, product problems, service questions, and general client concerns through incoming customer calls.
- Maintained a high level of professionalism with clients and worked to establish a positive rapport with every caller.
- Transformed frustrated clients into repeat customers by effectively solving problems and addressing concerns.
- Processed customer orders for replacement parts, communicating daily via phone and email with US and Canada representatives to assist with orders and provide quotes.
- Update customer information in the customer service database during and after each call.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Administration Assistant
The Whalen Company
Easton, MD
03.2002 - 12.2006
- Manage calendar for Managing Director.
- Schedule and coordinate meetings, appointments, and travel arrangements for Managers.
- Coordinated special events and made travel arrangements to facilitate management's engagements.
- Open, sort and distribute incoming correspondence.
- Answer calls from customers regarding their inquiries.
- Prepare and modify documents including correspondence, reports, drafts, memos and emails.
- Perform data entry and scan documents.
- Assist in resolving any administrative problems.
- Maintained organized electronic and hard copy filing systems to ensure easy access to documents.
Opening Day Shift Supervisor
Hardee's Restaurant
Easton, MD
01.2001 - 03.2002
- Opened the restaurant by accurately counting and depositing cash at the start of each shift.
- Supervised shifts, ensuring quality, service, and cleanliness standards while focusing on profitability.
- Assuming responsibility for all cash for your shift, including bank deposits and ensuring that all cash procedures are properly adhered to.
- Ensuring that all sanitation, safety as well as security policies and procedures are observed and enforced throughout your shift.
- Coordinated staff training with crew trainers to enhance safety and security protocols.
- Conducted crew meetings before shifts to align on operational procedures and promotions.
- Controlling payroll to meet company labor cost standards.
- Controlling inventory to meet company GAP standards.
- Maintaining reports and records based on company standards and in full compliance with state and federal regulations.
- Maintaining building and equipment via proper operating, cleaning and preventive maintenance procedures.
- Consistently exhibiting the actions and behaviors that best demonstrate Vision and Values.
Retail experience part time seasonal positions
CVS pharmacy & Walmart
Easton, MD
Education
High School Diploma -
Colonel Richardson
Federalsburg, MD05-2000
Skills
- Collision Repair Analysis
- Repair estimation
- Damage Assessment
- Estimate creation
- Claims Processing
- Parts Procurement
- Vehicle Assessment
- Repair Project Management
- Inventory management
- Sales & Marketing
- Customer Service
- Client relations
- Workflow Coordination
- Problem solving
- Effective communication
- Software proficiency
Timeline
Estimator
Hertrich Collision Center
01.2026 - 08.2026
Customer Service Representative
Bramble Body Shop, Inc
02.2024 - 01.2026
Field Representative, Retail Merchandiser
RCS Corporation
06.2021 - 12.2024
Aftermarket Part Sales Manager
The Whalen Company
07.2019 - 05.2021
Customer Service Representative
The Whalen Company
02.2006 - 07.2019
Administration Assistant
The Whalen Company
03.2002 - 12.2006
Opening Day Shift Supervisor
Hardee's Restaurant
01.2001 - 03.2002
Retail experience part time seasonal positions
CVS pharmacy & Walmart
High School Diploma -
Colonel Richardson