Alicia Wilson
Killeen,TX
Summary
Results-driven Estimator known for excellent communication and time management skills. Demonstrated success in improving insurance scoring metrics through accurate estimates and effective customer interactions. Ready to leverage expertise to enhance operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Estimator
Gerber Collision
Killen, Tx
01.2023 - Current
- Developed detailed cost estimates for collision repairs and parts replacement to ensure accurate budgeting.
- Collaborated with technicians to assess vehicle damage accurately.
- Communicated with customers about repair options and pricing effectively.
- Coordinated with vendors to obtain parts pricing and availability information.
- Prepares conceptual estimates based upon limited information available at the early stages of a project.
- Communicate effectively with insurance providers on eta, parts, and status of repairs.
- Crafted estimates for Allstate, improving score from 727 to 846 over the course of a year.
- Created estimates for State Farm, enhancing score from 67 to 92 in one year.
Customer Service Representative
Gerber Collision
Killeen, Tx
03.2020 - 12.2022
- Recorded customer interactions in database to ensure accurate and accessible information.
- Handled cash transactions and ensured proper cash handling procedures were followed.
- Conducted follow-up calls to enhance customer satisfaction and support retention efforts.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Built strong customer relationships to foster loyalty and encourage repeat business.
Inside Sales Representative
Charter Communications
Austin, Tx
10.2019 - 02.2020
- Cultivated client relationships to identify needs and preferences, enhancing service delivery.
- Informed customers about products, services, and promotions to facilitate informed purchasing decisions.
- Provided timely follow-ups to ensure customer satisfaction and retention.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Guided customers in selecting and purchasing products aligned with their needs, improving satisfaction.
Education
High School Diploma -
Harker Heights High School
Harker Heights, TX06-2011
Skills
- Collision repair knowledge
- Parts pricing analysis
- Insurance communication
- Vendor relationships
- Relationship management
- Service excellence
- Problem solving
- Time management
- Conflict resolution
- Communication skills
- Relationship building
Timeline
Estimator
Gerber Collision
01.2023 - Current
Customer Service Representative
Gerber Collision
03.2020 - 12.2022
Inside Sales Representative
Charter Communications
10.2019 - 02.2020
High School Diploma -
Harker Heights High School