- Exploring various forms of art, such as pottery, painting, and drawing, to nurture creativity and personal growth
- Music
- Baking
- Adventure Travel
- Participating in cultural exchange programs and homestays
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Volunteer Travel
- Food Tourism
- Reading
- Auto Repair/Restoration
- Volunteering at local animal shelters and rescue organizations
- Fashion and Style
Tessa Walton
Rolesville
Summary
Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible. Experienced with providing exceptional service in fast-paced environment. Utilizes excellent communication and problem-solving skills to ensure customer satisfaction. Track record of maintaining positive and welcoming dining experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead
Jersey Mikes
07.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Collaborated with management to develop strategies for improving overall store operations.
Education
Associate of Science - Zoology
Wake Technical Community College
Raleigh, NC06-2028
Skills
- Customer service focus
- Employee training
- Detailing and cleaning
- Guest service
- Team motivation
- Creative problem solving
- Strong verbal and written communication
- Inventory counts
- Strategic thinking
- Collision Repair Knowledge
- Collision repair
- Artistic techniques
- Welding fundamentals
- Maintenance and repairs
Certification
- I-CAR Electrical/Mechanical Technicians ProLevel 3 Certification - Inter-Industry Conference on Auto Collision Repair.
- I-CAR Platinum Individual – Collision Repair Technician - Inter-Industry Conference on Auto Collision Repair.
- I-CAR Refinish Technician ProLevel 3 Certification - Inter-Industry Conference on Auto Collision Repair.
Interests
Timeline
Shift Lead
Jersey Mikes
07.2021 - Current
Associate of Science - Zoology
Wake Technical Community College
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