Kenye- Stephanie Tyson
Cedar Rapids,US
Summary
Pursuing opportunities that will allow me to put my advanced skills and development to use. Excellent work ethic and meticulous attention to detail. Recognized on a regular basis for outstanding performance in customer service.
Overview
9
9
years of professional experience
Work History
Front- End Team Associate
Walmart
Cedar Rapids, US
09.2023 - 10.2024
- Determined the best course of action for processing claims
- Performed a variety of tasks with little supervision, such as inventory counting, sorting returned goods and such
- Entered data quickly and accurately, achieving a 100% accuracy rate
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
- Responded to customer calls in a timely and professional manner
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations
- Collaborated with confused customers to determine their needs and deliver satisfactory service
Pro- Assistant Cashier/ Operations Officer I
Bank of Guam
Kosrae, Federated States of Micronesia
09.2022 - 04.2023
- Received numerous loan applications, review thoroughly, processing input, then closing the loans to customers
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Answered numerous calls per day to help customers with their questions and concerns
- Ensured compliance by auditing quality systems to promote maximum efficiency
- Performed daily tasks relating to customer accounts, such as purchasing, sales, and marketing to improve service and efficiency
- Worked with the communications team to develop a marketing communication plan that would help the company's branding and sales
- Increased revenue by identifying key long-term growth initiatives
- Was in charge of teams that were responsible for planning, implementing, and realigning field and base operational strategies
Utility Associate
Bank of Guam
Kosrae, Federated States of Micronesia
07.2022 - 09.2022
- Answered phone calls from clients, vendors, and a variety of other callers looking for information
- Monitored the premises, screened visitors, updated logs, and issued passes to maintain security
- Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members
- Received business correspondence and routed it to the appropriate departments and employees
- Kept the reception area clean and tidy to give visitors a positive first impression
- Managed multiple projects at the same time using organizational and analytical skills
- Handled client correspondence and kept track of records to keep the office running smoothly
- Maintained adequate stock levels in the office by restocking supplies and placing purchase orders
- Provided expert clerical support by handling a wide range of routine and special requests efficiently
- Prepared packages for shipment, pickup, and courier services in order to provide customers with prompt delivery
- Wrote professional memos, letters, and marketing copy to support business objectives and growth
- Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records
- Organized physical files and digitized records so that authorized team members could update and retrieve them quickly
Customer Service Associate - New Account
Bank of Guam
Pohnpei, Federated States of Micronesia
11.2021 - 06.2022
- In charge of opening new accounts for customers, introducing all types of accounts available and ensure compliance
- Double-checked the data's accuracy and integrity
- Worked with the compliance department to ensure that all regulatory requirements were met and that regulatory risks were minimized
- Was in charge of the entire accounting cycle, which included gathering data, preparing documents, completing reports, and closing the books
- Reviewed accounting structures and procedures to identify areas that needed to be improved on a regular basis
- Copied, logged, and scanned supporting documents before filing everything in the client's files
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Entered data into the CRM system, including payments, account information, and call logs
Customer Service Associate - Teller
Bank of Guam
Kosrae, Federated States of Micronesia
06.2018 - 11.2021
- Processing withdrawals, deposit, telegraphic transfers and change funds
- Demonstrated a better understanding of the company's products and equipment
- Was in charge of diagnosing and troubleshooting issues, as well as repairing and restoring machines to full functionality
- Had an excellent attendance record and was always on time for work
- Evaluated systems using a checklist and made notes on any issues
- Followed safety protocols and policies to reduce workplace hazards
- Delivered excellent customer service
Classroom Teacher
KSG - Department of Education MES
Kosrae, Federated States of Micronesia
01.2018 - 06.2018
- Organized grade records to improve reference speed
- Taught up to 30 students in groups and provided individual support as needed
- Provided constructive feedback on specific actions, behaviors, and words to minors in my care
- Oversaw students' academic work in advanced grammar, English reading, English writing, math, science, social studies and composition at various levels of English language instruction
- Graded lesson notes, corrected errors, and offered helpful advice on written assignments to help students improve their writing communication skills
- Used tests, quizzes, and other assignments to assess students' learning and determine understanding of course materials
- Gave quizzes and tests to students to see how well they understood the material
- Worked with a group of faculty members to create an after-school tutorial program for students who needed extra assistance
- Planned lessons, activities, and field trips to cover all of the course's requirements
- Aided student learning by establishing clear classroom and group goals, as well as actionable strategies for achieving each one
- Devised new lesson plans based on the course objectives
- Met with parents to resolve educational priorities and issues that were at odds
- Helped students develop self-esteem and life skills by encouraging healthy conflict resolution, critical thinking, and communication
Cashier
C- One Mini Store
Kosrae, Federated States of Micronesia
01.2016 - 06.2016
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Help customers by guiding them and answering their questions
- Am in charge of issuing receipts, refunds, change, and tickets
- Am in charge of taking orders from customers
- Counted the cash in the register drawer at the start and end of each shift
- Checked customer prices and processed sales by scanning barcodes
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Put things on shelves and organize them
- Credit cards, checks, gift cards, and coupons were all processed by me
- Label items with accurate prices and make sure that any price changes are handled quickly
- Greeted customers with a smile and offered prompt and dedicated assistance
- Provided attentive and skilled assistance to all customer needs
- Wrapped and bagged items for customers to protect them from damage and make them easier to transport
- Efficiently and accurately processed a large number of transactions
- Handled customer complaints and took the necessary steps to resolve their problems
- Am familiar with and proficient in the use of safe food handling techniques
- Informed customers about the company's reward programs
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales
Education
Associate of Science - Business Administration
College of Micronesia-FSM
Pohnpei, Federated States of Micronesia01.2017
High School - Business and Marketing
Kosrae High School
Kosrae, Federated States of Micronesia01.2012
Certificate of Achievement - Marketing
Upward Bound Program
Kosrae, Federated States of Micronesia01.2011
Skills
- Goal-oriented
- Cash handling and management
- Time management
- Skilled problem solver
- Planning and Organizing
- Quick learner
- Communications
- Customer service-oriented
- Positive and friendly
- Motivated team player
Accomplishments
Awarded Valedictorian Remarks on Elementary graduation, 2009
Timeline
Front- End Team Associate
Walmart
09.2023 - 10.2024
Pro- Assistant Cashier/ Operations Officer I
Bank of Guam
09.2022 - 04.2023
Utility Associate
Bank of Guam
07.2022 - 09.2022
Customer Service Associate - New Account
Bank of Guam
11.2021 - 06.2022
Customer Service Associate - Teller
Bank of Guam
06.2018 - 11.2021
Classroom Teacher
KSG - Department of Education MES
01.2018 - 06.2018
Cashier
C- One Mini Store
01.2016 - 06.2016
Associate of Science - Business Administration
College of Micronesia-FSM
High School - Business and Marketing
Kosrae High School
Certificate of Achievement - Marketing
Upward Bound Program