Adam Willfong
Cedar Rapids,IA
Summary
Proven track record in enhancing customer relationships and financial outcomes, notably at Toyota Financial Services. Excelled in team leadership, problem-solving, and efficient time management, driving significant productivity improvements. Demonstrated exceptional customer service and communication skills, achieving successful negotiation outcomes and fostering team collaboration. Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
22
22
years of professional experience
Work History
Sales Associate
Hibu
Cedar Rapids, IA
03.2021 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Collections Agent
Toyota Financial Services
Cedar Rapids, IA
09.2010 - 11.2018
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
Maintenance Supervisor
CRST
Cedar Rapids, IA
06.2002 - 09.2011
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised [Number] employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
Education
High School Diploma -
Prairie High School
Cedar Rapids, IA05.1999
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Listening Skills
Problem-Solving
Excellent people skills
Reliable and punctual
Goal-Oriented
Exceptional customer service
Relationship Building
Verbal/written communication
Timeline
Sales Associate
Hibu
03.2021 - 07.2024
Collections Agent
Toyota Financial Services
09.2010 - 11.2018
Maintenance Supervisor
CRST
06.2002 - 09.2011
High School Diploma -
Prairie High School