Stephanie Uwanawich

Self-motivated with a strong sense of personal responsibility

Key Sales Driver: Responsible for 65-70% of total showroom sales.
Designer Network Growth: Established and nurtured relationships with local designers, leading to increased revenue.
Marketing Initiatives: Researched and identified key events and marketing opportunities, sharing insights with the marketing team.
Targeted Outreach: Personally emailed 300+ designers to promote our Designer Program, expanding brand awareness and engagement.

• Coordinated daily studio operations, including scheduling, staff management and customer service.
• Supervised studio staff for timely, accurate and high-quality task completion.
• Organized and maintained client databases for accurate communication information.
• Cross-trained existing employees to maximize team agility and performance.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Grew sales by 80% from LY and boosted profits, applying proactive management strategies and enhancing sales training.
• Organized and executed local marketing events both inside and outside of studio to enhance brand visibility and drive business growth.
• Recognized as the top sales performer, holding the Champion Belt for six consecutive months for achieving the highest sales.

• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
• Collaborated with store manager to develop strategies for achieving sales and profit goals
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
• Completed inventory audits to identify losses and project demand
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy
• Resolved customer complaints immediately, escalating those that required additional assistance
• Tracked weekly sales to generate reports for business development planning
• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
• Assisted customers, answered questions and resolved problems for stellar customer service
• Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction
• Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

• Organized and maintained documents, files and records
• Liaised with customers, addressed inquiries, handled meeting requests and answered billing questions to provide outstanding customer care
• Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications
• Planned and executed successful corporate meetings, lunches and special events for large and small groups.