STEPHANIE VAIL

Serve as a strategic advisor to more than 100 dealerships across multiple OEM brands, dealer groups, markets, and 20 Groups while helping dealership leaders convert financial benchmarks, operational data, and strategic initiatives into measurable business results.

• Played an integral role in the development and implementation of a newly established department and strategic initiative designed to enhance the member experience, strengthen engagement, and support long-term growth.
• Helped lead a complete membership transformation initiative focused on improving operational alignment, increasing member value, strengthening communication, and improving retention efforts.
• Partnered closely with executive leadership, moderators, trainers, and cross-functional teams to establish processes, define strategic objectives, and support organizational change.
• Built and maintained relationships with dealership owners, dealer principals, general managers, controllers, and department leaders across more than 100 dealerships.
• Conducted detailed analyses of dealership performance, operational benchmarks, financial trends, and market conditions to identify opportunities for growth and increased profitability.
• Developed strategic action plans focused on productivity, inventory management, expense control, leadership development, and sustainable growth.
• Supported onboarding initiatives, training programs, digital insights implementation, and post-meeting follow-up strategies designed to increase engagement and improve results.
• Managed complex relationships, resolved escalated concerns, and strengthened long-term member retention and satisfaction.

• Spearheaded the national rollout of the BMW Upgrade Program and BOOST+ a first-of-its-kind loyalty and automation platform in collaboration with BMW FS and OEM stakeholders.
• Managed full lifecycle: prospecting, dealer onboarding, launch execution, and ongoing program optimization.
• Managed project from initial concept through to successful launch.
• Managed full lifecycle of BMW Upgrade Program: prospecting, dealer onboarding, launch execution, ongoing program optimization.
• Top-performing leader in the Lender Upgrade Program, driving adoption across non-captive finance markets.
• Expanded program presence nationwide through continuous development and strategic initiatives.
• Total new account enrollments 2 QT’s 2022 – 38 Expected 21
• Enrollments and Sales over BMW Upgrade Program
• Achieved 71 new account enrollments in 3 QT 2023, exceeding expectations by 65.

• Revitalized underperforming dealer network across multiple states by streamlining F&I processes and implementing high-growth strategies.
• Achieved significant KPI improvements across multiple metrics over 12 months.
• 283% average application growth
• 238% written contract increase
• 162% dealer growth YoY
• Grew revenue from $900K to $3M/month in written contracts

• Managed operations in North MS market
• Ranked Top 5 Area Manager in Company out of 400+ peers
• Achieved 57% to 63% monthly increase in active dealer growth, significantly surpassing company benchmarks
• 57% to 63% increased active dealer growth per month
• 78 dealer YOY growth - company expectation of 48
• 49% (3,422) application YOY growth - company expectation of 600
• 17.5% (21.6) contract YOY growth – company expectation of 10
• Prospected, enrolled, set up, and launched processes while managing dealer accounts.
• Managed operations in Central MS market
• Ranked Top 10 Area Manager in Company out of 300+ peers
• New account growth expectation is 12 a year – enrolled over 20 each year in territory
• 81.9% dealer retention
• 22.4% dealer YOY growth
• Led prospecting, enrollment, set-up, launch processes, and dealer account management, driving dealer engagement and satisfaction