Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Stephanie Valdez

Port Saint John

Summary

Friendly cashier, skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possesses strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs, and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support. Supports company values and demonstrates strength in maintaining high levels of customer satisfaction through excellent communication and interpersonal abilities.

Overview

4
4
years of professional experience

Work History

Customer Service Associate Cashier

Walgreens
Bernardsville
08.2023 - 04.2025
  • Processed customer payments swiftly, providing exact change and receipts.
  • Maintained cleanliness of checkout areas by sanitizing register area and organizing displays.
  • Trained new employees on store procedures and customer service best practices.
  • Stocked shelves, displays, and coolers to ensure product availability.
  • Informed customers about in-store promotions and pricing specials to drive sales.
  • Addressed customer inquiries and complaints promptly, ensuring satisfaction.
  • Managed daily opening and closing tasks.
  • Managed returns and exchanges in accordance with company policies and procedures.
  • Answered phone calls to assist customers with questions and orders.
  • Built loyal clientele through friendly interactions and personalized service.

Barista/Head Cashier

Starbucks
Bernardsville
09.2021 - 02.2022
  • Monitored inventory levels, restocking supplies as needed to maintain operational efficiency.
  • Cleaned and sanitized service areas, ensuring compliance with health protocols and food safety standards.
  • Prepared and served a variety of coffee drinks, adhering to specific recipes and presentation standards.
  • Greeted customers, took orders, and provided tailored recommendations based on preferences.
  • Maintained cleanliness and organization of work environment, including equipment and seating areas.
  • Managed coffee grinding and brewing equipment, performing maintenance and troubleshooting tasks.
  • Utilized upselling techniques to promote bakery items, enhancing customer experience and increasing sales.
  • Developed relationships with regular customers by recognizing preferences and anticipating needs.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.

Education

GED -

The State of New Jersey
New Jersey
03-2025

Skills

  • Customer service and support
  • Cash handling and sales techniques
  • Communication skills
  • Problem solving
  • Point-of-sale systems
  • Product recommendations
  • Professional demeanor
  • Customer satisfaction strategies
  • Store organization and cleanliness
  • Merchandise stocking
  • Training and mentoring
  • Flexible scheduling
  • Upselling techniques
  • Returns and exchanges management
  • Credits and refunds processing
  • Loyalty program promotion
  • Plan-o-gram implementation
  • Product scanning and inventory control
  • Customer complaint resolution

Languages

English - Fluent

Spanish - Intermediate

References

Sharieff | 8622333212

Bella | 8622184383

Jasmin | 5512710344

Timeline

Customer Service Associate Cashier

Walgreens
08.2023 - 04.2025

Barista/Head Cashier

Starbucks
09.2021 - 02.2022

GED -

The State of New Jersey

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Stephanie Valdez