Stephanie Valdez
Rosemead,CA
Summary
Administrative leader offering several years of performance in administrative and leadership roles. Managing team performance and daily tasks as needed. On track to graduate with a Teacher's Aide Certificate with also achieving a Child & Adolescence Development Associates Degree and Social Sciences Degree by Fall 2026. Applying to demonstrate a positive attitude and readiness to adapt to different situations and a new change of career. Transitioning from the culinary and administrative fields and into the social and developmental childcare environment.
Overview
2026
2026
years of professional experience
Work History
Front Office Supervisor
Hilton
San Gabriel, CA
2021 - Current
- Supervised front office staff to ensure excellent guest service and satisfaction.
- Handled complaints from clients and customers, and rectified issues
- Monitored office inventory to maintain supply levels
- Met quality standards by proactively leading team members to follow Hilton standard
- Coordinated room assignments to optimize occupancy and guest preferences
- Welcomed Guests to front desk and engaged in friendly conversations while conducting check-in/check out
- Completed end-of-day (M.O.D) reporting and turn over
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
- Resolved guest complaints efficiently to maintain high service standards
- Worked with housekeeping and maintenance staff to address and resolve building and room issues for general preventative cleanliness and maintenance
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management
- Supervised daily operations of hotel front desk in absence of manager
Banquet Supervisor
Maggiano's Little Italy
Los Angeles , CA
2020 - 2021
- Verified food tray contents and transported each from kitchen to banquet hall
- Implemented health and safety procedures during events.
- Organized inventory of supplies for upcoming banquets and events
- Organized and laid out buffet equipment, food displays, and other items.
- Assisted in scheduling staff shifts for proper coverage during events
- Reviewed banquet event orders to determine room layouts and schedule staff
- Trained new employees on service standards and protocols.
- Following B.E.O guidelines for specific outline of the banquet
- Supervised banquet staff to ensure smooth event operations.
Lead Server Trainer
YardHouse Darden Restaurants
Las Vegas, NV
2017 - 2020
- Developed training program to improve menu knowledge of new menu items
- Built extensive knowledge of menu items and wine pairings to drive sales
- Informed guests on recipes with attention to particular allergies
- Created and offered additional materials to enhance training
- Explained goals and expectations required of trainees
- Developed complete training programs and led training using expert learning techniques
- Trained new employees on service standards and menu items to improve onboarding processes
- Led orientation sessions for new hires to ensure smooth onboarding experience
- Coordinated with kitchen staff to align service flow and enhance guest satisfaction
Server
Bj's BrewHouse
Montebello , CA
01.2014 - 01.2018
- Serving 5-6 section tables in a timely manner
- Balancing out cash and credit card slips to match the sales of the receipts.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks, and anticipating condiments, napkins, and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Provided exceptional service to high volume of daily customers.
Education
Associate of Arts - Child Development & Social Sciences
East Los Angeles College
12.2026
Skills
- Supervision and training
- Team training and development
- Communication skills
- Multitasking
- Motivated to learn a new field of study
- Social and interpersonal development
- Child & Adolescence Development
- Goal: Social Sciences Associates Degree
Timeline
Server
Bj's BrewHouse
01.2014 - 01.2018
Associate of Arts - Child Development & Social Sciences
East Los Angeles College
Front Office Supervisor
Hilton
2021 - Current
Banquet Supervisor
Maggiano's Little Italy
2020 - 2021
Lead Server Trainer
YardHouse Darden Restaurants
2017 - 2020