Stephanie Vanegas
West Valley City,UT
Summary
Willing to work in a dynamic, challenging and growth oriented company that allows me to utilize my knowledge and experience to contribute to the growth of the corporation. Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Mill Creek Residential Trust-Redmond, WA
Redmond, WA
03.2022 - 08.2023
- Remained current on accurate knowledge of Property information including pricing, availability, unit floor plans and amenities
- Reported and recorded all delinquent rents and posted late notices to residents as required
- Remained up-to-date on all state laws regarding non-payment and delinquent accounts
- Processed accounts payable in a consistent and timely manner with approval of Property Manager.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Assistant Property Manager
Holland Partner Group-Portland, OR
Portland, OR
06.2021 - 10.2022
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Leasing Consultant
ZRS Management-Lantana, FL
Lantana, FL
11.2019 - 06.2021
- Leased apartment homes by selling the benefits of living at Aura Seaside
- Generated leads by conducting effective follow up on the phone & through email
- Provided exceptional and consistent customer service to our residents & prospects
- Contributed to the desired occupancy levels by renewing current resident leases.
Leasing Consultant
Advanced Management Company-Costa Mesa, CA
Costa Mesa, CA
05.2018 - 10.2019
- Accurately prepared all lease-related paperwork, from the application process through move out; including: preparing move in information, lease files, renewal letters and renewal leases and completing move out requests
- Converted phone calls to tours, property tours to leases and internet lease to tours and/or leases
- Made sure leasing office, tour path, vacant apartments, amenities and general curb appeal of community is pleasing to all five senses and is impeccably clean.
Leasing Consultant
First Pointe Management Group-Bellevue, WA
Bellevue, WA
09.2017 - 05.2018
- Toured, qualified and sold the property's features to prospective residents
- Responsible for sales/leasing activities including lead generation and marketing to achieve a high level of occupancy at my property
- Answered incoming calls and assisted with leasing inquiries.
Teller
Wells Fargo Bank-Mercer Island, WA
Mercer Island, WA
06.2014 - 08.2017
- Sold retail banking products and services to customers and prospects
- Helped customers find products to meet their financial needs
- In charged of all Spanish speaking accounts (about 30 accounts).
Sales Administrative Coordinator
Wyndham Vacation Ownership-Redmond, WA
Redmond, WA
07.2016 - 08.2017
- Ensured all contracts were input in system and then validated by running Daily Reports
- Reviewed member's accounts
- Having a consistent focus to increase member satisfaction, and account retention by giving quality service
- Provided support to our Sales Reps, including closing transactions, managing transactions e-files and generally supporting over 95 Sales Reps.
Server
Hyatt Regency Bellevue-Bellevue, WA
Bellevue, WA
07.2010 - 06.2014
- Delivered friendly and efficient service to ensure a pleasant dining experience
- Trained new servers on menu knowledge and steps of quality service
- Appropriately suggested additional items to customers to increase restaurant sales
- Positive and professional attitude with a great high-energy guest focus.
Server/ Hostess
Tap House Grill-Bellevue, WA
Bellevue, WA
04.2013 - 05.2014
- Welcomed visitors by greeting them, in person or on the phone
- Responsible for the complete guest experience, included setting up meetings for companies and managed catering.
Receptionist/ Post Closing
M&T Bank Mortgage Division-Holladay, UT
Holladay, UT
10.2005 - 04.2010
- Responsible for handling front office reception and administration duties, including greeting guests, answering phones and distributing mail
- Updated and maintained records of new lenders using Excel spreadsheet
- Helped with billing and filling.
Education
High school or equivalent -
Murray High School
Salt Lake City, UT01.2005
Skills
- Bilingual (Spanish/ English)
- Administrative Support
- Strong Communication Skills
- Telephone and email etiquette
- Property tours and inspections
- Fair Housing Regulations
- Tenant issue resolution
- Tenant relations
- Relationship building and rapport
- Leasing and sales
- Unit inspection
- Property Management
- Payment Collection
- Payment management
- Rent collection
- Housing regulations
Certification
Driver's License
Personal Information
Willing To Relocate: Anywhere
Languages
Spanish
Native or Bilingual
Timeline
Assistant Property Manager
Mill Creek Residential Trust-Redmond, WA
03.2022 - 08.2023
Assistant Property Manager
Holland Partner Group-Portland, OR
06.2021 - 10.2022
Leasing Consultant
ZRS Management-Lantana, FL
11.2019 - 06.2021
Leasing Consultant
Advanced Management Company-Costa Mesa, CA
05.2018 - 10.2019
Leasing Consultant
First Pointe Management Group-Bellevue, WA
09.2017 - 05.2018
Sales Administrative Coordinator
Wyndham Vacation Ownership-Redmond, WA
07.2016 - 08.2017
Teller
Wells Fargo Bank-Mercer Island, WA
06.2014 - 08.2017
Server/ Hostess
Tap House Grill-Bellevue, WA
04.2013 - 05.2014
Server
Hyatt Regency Bellevue-Bellevue, WA
07.2010 - 06.2014
Receptionist/ Post Closing
M&T Bank Mortgage Division-Holladay, UT
10.2005 - 04.2010
High school or equivalent -
Murray High School