Stephanie Vazquez
Laredo,Tx
Summary
Experienced with team leadership, management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality.
Overview
7
7
years of professional experience
Work History
Assistant Manager
BoxLunch
5300 San Dario Ave
05.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted performance evaluations and provided constructive feedback to employees.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Guest Service Specialist
Petco
Laredo, Texas
12.2021 - 08.2023
- Executed checklist to make sure 20 plus pets on site were adequately groomed and taken care of.
- Helped an average of fifty customers a day recommending products and nutrition to keep pets happy and healthy.
- Worked with a team to boost sales goals, and units per transaction.
- Keep track of inventory flow and restock shelves as needed
Beauty Advisor
Ulta Beauty
Laredo, Texas
11.2018 - 11.2021
- Helped customers select and apply beauty products
- Provided customer service by greeting and handling customer complaints.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
Education
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Laredo Community College
Laredo, Texas05.2023
High School Diploma - undefined
United South High School
Laredo, Texas05.2018
Skills
- Detail Oriented
- Problem-solving
- Attentive listening
- Bilingual
- Customer service
- Money handling
- Time management
LANGUAGES
English
Spanish
Timeline
Assistant Manager
BoxLunch
05.2024 - Current
Guest Service Specialist
Petco
12.2021 - 08.2023
Beauty Advisor
Ulta Beauty
11.2018 - 11.2021
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Laredo Community College
High School Diploma - undefined
United South High School