Stephanie Verner
Eastland
Summary
Dynamic leader with expertise in operations management, staff training, and customer relations. Proven track record of enhancing team productivity and driving sales growth. My employees when I was a GM were happy coming to work. I improved profit by implementing efficiency. Helped in stations that were behind to get the food and drinks out at as soon as possible. I would greet customers and would ask questions about their experience. I always had labor below 19.
Overview
6
6
years of professional experience
Work History
General Manager
Sonics Drive In
Eastland, TX
02.2008 - 05.2014
- Developed and executed strategic marketing initiatives to enhance brand visibility and customer engagement.
- Led staff training programs to improve service quality and operational efficiency.
- Analyzed sales data to identify trends, driving informed decision-making for menu optimization.
- Established performance metrics to monitor team productivity and service standards consistently.
- Fostered a positive work environment through effective team leadership and conflict resolution strategies.
- Oversaw financial management practices, ensuring adherence to budgetary guidelines and maximizing profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Associate of Science - Business
Cisco Callege
Cisco, TX05-2013
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Team leadership
- Staff management
- Customer relations
- Inventory control
- Staff training
- Staff supervision
- Goal setting
- Employee scheduling
- Administrative skills
- P&L management
- Motivation
- Client relations
- Schedule management
- Labor cost controls
- Performance improvement
- Vendor relationships
- Workflow planning
- Recruitment
- Troubleshooting expertise
- Business administration
- Quality management
- Team oversight
- Sound judgment
- Total quality management
- Loss prevention
- Change implementation
Timeline
General Manager
Sonics Drive In
02.2008 - 05.2014
Associate of Science - Business
Cisco Callege