Stephanie Verver
Dallas
Summary
Administrative and operations leader with 9+ years of experience supporting high-volume service environments, team leadership, and employee development. Proven ability to manage operations, coordinate across departments, and enhance both guest and employee experiences. Skilled in communication, organization, and process improvement, with a strong passion for supporting teams, improving workplace culture, and delivering exceptional service in hospitality and healthcare environments.
Overview
9
9
years of professional experience
Work History
Manager, ClubLine Services
Invited Clubs
Las Colinas, TX
07.2017 - Current
- Oversee daily administrative and service operations supporting reservations, member services, and cross-department coordination
- Serve as primary point of contact for escalated concerns, resolving issues with professionalism, empathy, and timely follow-through
- Manage scheduling, staffing, and workforce planning to ensure seamless operations and optimal coverage
- Support recruitment, interviewing, onboarding, and training of new team members
- Maintain compliance with company policies, procedures, and quality standards
- Partner with leadership to support events, operational initiatives, and service delivery improvements
- Analyze performance trends and implement process improvements to enhance efficiency and service quality
- Foster a collaborative, team-oriented environment focused on accountability and continuous improvement
- Human Resources and Administrative Experience
- Supported full-cycle recruitment including candidate screening, interview coordination, and hiring decisions
- Led onboarding and training initiatives to ensure successful employee integration
- Provided coaching and performance feedback to support employee development and engagement
- Assisted with employee relations matters, maintaining professionalism and confidentiality
- Maintained employee records and ensured adherence to policies and compliance standards
- Contributed to employee engagement and recognition initiatives to improve morale and retention
- Partnered with leadership on succession planning and internal talent development
Education
High School Diploma -
Thomas Jefferson High School
Dallas, TXSkills
- Administrative Operations
- Employee Relations
- Guest and Member Experience
- Scheduling and Workforce Planning
- Training and Onboarding
- Conflict Resolution
Community Engagement
Byron Nelson Tournament, Invited Charity Classic, The Salvation Army, American Cancer Society, Jordan Spieth Family Foundation, Bonton Farms
Timeline
Manager, ClubLine Services
Invited Clubs
07.2017 - Current
High School Diploma -
Thomas Jefferson High School