Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Vickers

Punta Gorda,FL

Summary

Responsible, dependable with excellent communication skills and a positive attitude. Experienced in multitasking and prioritizing multiple projects/duties while utilizing my strong organizational skills to pay close attention to detail. Excellent interpersonal skills, always maintaining a professional and friendly demeanor.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Publix
Punta Gorda, FL
10.2023 - Current
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Resolved customer complaints in a professional manner.

Package Handler Promoted to Ramp Transport Driver

FEDEX EXPRESS
Tampa, FL
03.2018 - 05.2024
  • Sorting packages, loading and unloading to ensure successful transfer and delivery of packages to intended destinations
  • Oversaw the proper packing, labeling, shipping and receiving of goods in accordance with company standards.
  • Currently hold a valid Class A CDL with HazMat Endorsement- operate a 10 speed and/or automatic tractor-trailer to its designated location delivering containerized loads of freight

Multi-Line Insurance Agent

USAA
10.2020 - 01.2022
  • Streamlined policy management processes for greater efficiency and improved retention rates.
  • Utilized CRM systems effectively to track interactions with clients, monitor policy renewals, and manage sales pipeline activities.
  • Maximized sales opportunities by cross-selling and upselling various insurance products and services.
  • Collaborated with underwriters to evaluate risk factors and accurately price policies for optimal coverage.
  • Increased customer satisfaction by providing personalized insurance solutions tailored to individual needs.

Escrow/Closing Agent

FIDELITY NATIONAL TITLE
01.2018 - 11.2019
  • Provided customer service along with answering phones, and administrative work.
  • Prepared loan closing packages to meet requested or required closing dates.
  • Determined required documentation and legal actions to fulfill loan closing instructions.
  • Explained documents to customers and obtained signatures to meet closing requirements.

Escrow/Closing Agent

COMPASS LAND & TITLE, LLC
07.2013 - 01.2018
  • Performed closings along with disbursing and warehousing files after closing was complete
  • Provided customer service along with answering phones, and administrative work.
  • Reviewed and prepared closing documents to ensure accuracy of loan data.
  • Assisted in the preparation of closing statements and other relevant documentation.
  • Verified that all documents were properly signed, dated, notarized, and witnessed as required by law.

Education

High School Diploma -

East Bay High School
Gibsonton, FL

Skills

  • Ramp Safety Awareness
  • Safe Driving Practices
  • Commercial driver's license
  • Airport Operations Familiarity
  • Insurance sales expertise
  • Insurance product expertise
  • Customer Service
  • Licensed Insurance Agent
  • Goal-Oriented
  • Interpersonal abilities
  • Insurance sales

Certification

  • Personal Lines: W703772 National Producer Number: 19726900 Issuing State: Florida

Timeline

Customer Service Cashier

Publix
10.2023 - Current

Multi-Line Insurance Agent

USAA
10.2020 - 01.2022

Package Handler Promoted to Ramp Transport Driver

FEDEX EXPRESS
03.2018 - 05.2024

Escrow/Closing Agent

FIDELITY NATIONAL TITLE
01.2018 - 11.2019

Escrow/Closing Agent

COMPASS LAND & TITLE, LLC
07.2013 - 01.2018

High School Diploma -

East Bay High School

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Stephanie Vickers