Driven and resourceful administrative professional with 15+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Professional Secretary with over 15 years of experience managing daily administrative support tasks and operations in multiple industries. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
5
5
years of professional experience
Work History
Secretary
Sarasota County School Board
North Port, FL
09.2019 - Current
Answered multi-line phone system and greeted callers enthusiastically.
Scheduled appointments and conducted follow-up calls to clients.
Maintained office supplies inventory by checking stock and ordering new supplies.
Provided clerical support to company employees by copying, faxing and filing documents.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Handled daily scheduling tasks and provided administrative support for entire department.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Entered data into [Software] system and updated customer contacts with information to keep records current.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Health Unit Coordinator
Venice Regional Medical Center
Venice, FL
11.2006 - 04.2009
Assisted with processing patient admissions, transfers and discharges.
Assembled and maintained patient medical records and other documents related to patient care.
Responded to patient call lights to expedite appropriate follow-through.
Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
Provided concierge service to assist patients and families and direct them to available resources.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Carried out front office duties utilizing data entry skills in framework of medical database.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Organized patient files and streamlined operations to improve efficiency.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Received and routed laboratory results to correct clinical staff members.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Registered and verified patient records before triage with most up-to-date information.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Managed financial documentations such as expense reports and invoices.
Education
Associate of Arts - Visual Art
Bristol Community College
Fall River, MA
High School Diploma -
New Bedford High School
New Bedford, MA
06.2002
Skills
Filemaker Pro
Blackbaud the Raiser's Edge
Office Equipment Operation
Qlik Tech QlikView
Multi-Line Telephone Systems
Google Drive
Microsoft Outlook
Adobe Systems Adobe Acrobat
Document and File Management
Microsoft Office
Microsoft Windows
Microsoft Excel
Adobe Systems Adobe Photoshop
Timeline
Secretary
Sarasota County School Board
09.2019 - Current
Health Unit Coordinator
Venice Regional Medical Center
11.2006 - 04.2009
Associate of Arts - Visual Art
Bristol Community College
High School Diploma -
New Bedford High School
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