Stephanie Villalon
La Jolla,California
Summary
Dynamic and adaptable retail leader with experience across retail, restaurant, and catering operations. Skilled in food service management, team supervision, and inventory control, with a proven ability to thrive in diverse roles and locations. Known for willingly stepping in to support different departments, maintaining high food safety standards, and delivering exceptional customer service in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Student Success Coordinator-Retail Operations
Housing Dining Hospitality UCSD
06.2024 - Current
- Lead daily retail operations for high-traffic campus location, managing 90+ student employees across multiple shifts
- Trained and onboarded new staff in barista skills, POS systems, merchandising, and customer service/hospitality model.
- Managed inventory and placed orders (online & phone) following par levels to maintain stock and minimize waste.
- Performed data entry for usage/waste tracking, drinks recipes, and monitored sales to support decision-making.
- Resolved customer complaints and escalations professionally, maintaining service quality and campus standards.
- Coordinated scheduling and adapted staffing to handle shortages and peak traffic periods.
Seasonal Sale Associate
Bath and Body Works
09.2024 - 01.2025
- Delivered personalized customer service, assisted product selection, and maintained visual merchandising.
- Operated POS systems and supported holiday sales campaigns in a high-volume retail setting.
Student Lead-Retail
Housing Dining Hospitality UCSD
01.2024 - 05.2024
- Supervised and trained a team of 2o employees, training, delegating tasks and ensuring completion of daily operations.
- Monitored quality control for barrage preparation, food handling, and merchandise presentation.
- Supported management in labor hour control and workflow optimization.
Student Employee
Housing Dining Hospitality UCSD
04.2023 - 01.2024
- Delivered personalized customer service, assisted product selection, and maintained visual merchandising.
- Operated POS systems and supported holiday sales campaigns in a high-volume retail setting.
Education
B.S. - Cognitive Science, Specialization Neuroscience
University of California, San Diego
San Diego, CA06-2025
Skills
- Leadership & Team Management: Scheduling Onboarding, delegating, and performance monitoring
- Retail Operations: Inventory management, merchandising, quality control, and order placement
- Customer Service: Conflict resolution, in-person & phone communication
- Technical skills: Microsoft Office Suite (Word, Excel PowerPoint); POS & database entry
- Languages: Bilingual- English & Spanish (Seal of Multiflicacy)
- Student engagement
Awards
Riverside County Seal of Multiliteracy, Attained a high level of proficiency in English and Spanish, Student Exemplary Award of the Year, 2x Employee of the year for HDH
Timeline
Seasonal Sale Associate
Bath and Body Works
09.2024 - 01.2025
Student Success Coordinator-Retail Operations
Housing Dining Hospitality UCSD
06.2024 - Current
Student Lead-Retail
Housing Dining Hospitality UCSD
01.2024 - 05.2024
Student Employee
Housing Dining Hospitality UCSD
04.2023 - 01.2024
B.S. - Cognitive Science, Specialization Neuroscience
University of California, San Diego
Similar Profiles
Elena BixbyElena Bixby
Cook at UCSD Housing Dining HospitalityCook at UCSD Housing Dining Hospitality
Abraham GrajiolaAbraham Grajiola
Student Worker at UCSD Housing Dining HospitalityStudent Worker at UCSD Housing Dining Hospitality
Jay-R BurgosJay-R Burgos
Residential Dining Food Service Worker at Housing Dining And Hospitality At UCSDResidential Dining Food Service Worker at Housing Dining And Hospitality At UCSD
Mae DosdosMae Dosdos
Care Coordinator at Bloom Family Therapist Group, Inc.Care Coordinator at Bloom Family Therapist Group, Inc.
Alexander SmithAlexander Smith
Chief Operating Officer at Miss United Crown of AmericaChief Operating Officer at Miss United Crown of America