Stephanie Villalon
La Jolla,California
Summary
Offering proactive approach and genuine interest in management, eager to learn and grow in this dynamic field. Delivers understanding of customer service and safety standards, along with strong leadership and problem-solving abilities. Ready to use and develop further my skills as a Leader.
Overview
3
3
years of professional experience
Work History
Student Success Coordinator
Housing Dining Hospitality UCSD
06.2024 - Current
- Managed a team of 90+ student associates across multiple shifts, including onboarding and assisted with scheduling.
- Trained staff in department procedures and requirements to build cohesive and successful team.
- Increased student engagement by implementing innovative management strategies and fostering a hospitality model.
- Conducted performance evaluations for student employees, providing constructive feedback and guidance aimed at facilitating professional growth.
- Implemented effective communication channels between students, staff, and faculty to promote transparency and collaboration.
Seasonal Sale Associate
Bath and Body Works
09.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Student Lead in Retail
Housing Dining Hospitality UCSD
01.2024 - 05.2024
- Manage a team of 10 students per shift, including assigning breaks, coordinating schedules, delegating tasks, training new hires, barista, etc.
- Conducted regular progress reviews with team members, ensuring timely completion of assigned tasks while maintaining high-quality standards.
- Promoted a positive learning environment by addressing conflicts and providing constructive feedback to team members.
Student Employee
Housing Dining Hospitality UCSD
04.2023 - 01.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
B.S. - Cognitive Science, Specialization Neuroscience
University of California, San Diego
01.2025
Skills
- Bilingual: English and Spanish (Seal of Multiliteracy)
- Microsoft Office Suite (Word, Excel, and PowerPoint)
- Customer Service/ hospitality
- Student engagement
- Facilities management
- Event planning
- Technology proficiency
- Administrative assistance
- Recipe development
- Friendly and outgoing
- Problem-solving
Accomplishments
- Supervised team of +90 staff members.
Language
Spanish and English (Fluent)
Awards
Riverside County Seal of Multiliteracy, Attained a high level of proficiency in English and Spanish., Student Exemplary Award of the Year, 2x Employee of the year
Timeline
Seasonal Sale Associate
Bath and Body Works
09.2024 - 01.2025
Student Success Coordinator
Housing Dining Hospitality UCSD
06.2024 - Current
Student Lead in Retail
Housing Dining Hospitality UCSD
01.2024 - 05.2024
Student Employee
Housing Dining Hospitality UCSD
04.2023 - 01.2024
B.S. - Cognitive Science, Specialization Neuroscience
University of California, San Diego